head of testing service - Business services, philippinesBoehringer Ingelheim

OUR COMPANY
At Boehringer Ingelheim we develop breakthrough therapies and innovative healthcare solutions in areas of unmet medical need for both humans and animals. As a family owned company, we focus on long-term performance. We believe that, if we have talented and ambitious people who are passionate about innovation, there is no limit to what we can achieve; after all, we started with just 28 people. Now, we are powered by 50,000 employees globally who nurture a diverse, collaborative and inclusive culture.
THE POSITION
Manage the team of Testing Service. Overall responsible to provide validation and testing deliverables following Boehringer Ingelheim's Lean Validation (LeVa) approach. Guarantee proper test plan creation and execution for GBS business processes and their related computer systems using the standard test methodology and tools (HP ALM, SOLMAN, ITEMS, etc.). Support the Validation Manager during creation, maintenance, archiving, and reviewing of different system lifecycle documents.
Tasks & responsibilities
Accountable for Testing Service process. Manages the team and monitors its performance in line with the underlying service level agreements as well as the defined quality and takes appropriate actions to meet the agreed service levels. Develops, trains and coaches the team advocates the BI culture
Implements and runs standardized support-process in Testing Service to guarantee that new service scope can be quickly be onboarded. Is also responsible to coordinate/drive continuous improvement within the team and to coordinate/drive standardization/harmonization of support-related processess together with other teams in Enabling Services
Interface Management:
Identifies and communicates level of customer satisfaction
Coordinates collaboration between the sub-team under Enabling Services (Performance Support, LOS Admin & DocUnit Support, and Process & Method Support), Governance & Enabling Services, and other stakeholders.
Establishes Testing Services for additional scope and ensures smooth transition and service delivery by managing the team to prepare the go-live of new scope
Ensures that new processes/features are established within the team
Responsible for assigning and scheduling work for various services/activities within Testing Service. Responsible for providing monthly status report for Head of Enabling Services and stakeholders
Efficiently manages and prioritizes tasks to ensure Service Level Agreements are met
Responsible to ensure that:
Defined support services run continuously during the agreed business times
Agreed service levels are reached
All tasks are performed compliantly and in a high quality according to general specific support dossiers
All escalations and requires a high sense of urgency are processed properly and on time
Requirements
Has 1-2 years experience in people leadership required; recognized as a leader
Has 2-3 years experience in computer system validation activities
Experienced in an international environment Shared Service and Global exposure
Good understanding of compliance and risk
Good communication skills
Realiable
With Coaching skills
Ability to grasp new topics quickly and to transport information/knowledge coherently to others
Project experience
Presentation and reporting skills
Knowledgeable in GxP would be an advantage
WHY BOEHRINGER INGELHEIM?
With us, you can grow, collaborate, innovate and improve lives.
We offer challenging work in a respectful and friendly global working environment surrounded by a world of innovation driven mindsets and practices. In addition, learning and development for all employees is key, because your growth is our growth. We also offer a competitive salary, generous amount of vacation time, numerous benefits towards your wellness & financial health and work-life balance. To learn more about what benefits could be waiting for you, please visit our .
Boehringer Ingelheim is an equal opportunity global employer who takes pride in maintaining a diverse and inclusive culture. We embrace diversity of perspectives and strive for an inclusive environment, which benefits our employees, patients and communities.
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READY TO CONTACT US?
Please contact our Recruiting Team: PH: +63 2 8876-6899;
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Boehringer Ingelheim

Muntinlupa City, Metro Manila
Permanent
Full-time