head of Customer supportCurogram

WHO ARE WE?
Founded in 2016 and now with over 250 employees, Curogram is a leading provider of HIPAA-compliant texting and telemedicine services.
Curogram hasn't been involved in many Covid related projects around the country such as testing and vaccinations. We have collaborated with cities states nonprofits private practices and etc. to deliver services to the patients.
Responsibilities:
Must have experience heading up customer support function for a high growth start-up company, or a large multinational company
Must have handled a fast-moving team, with focus on all facets of customer support
Supports the company's customer support activities by directing and overseeing team members, resolving customer questions or complaints, and developing programs and procedures to enhance productivity and performance.
Manages and leads a team of 20+ employees. Communicates company goals, safety practices, and deadlines to team.
Provides help to management, including hiring and training, and keeps management updated on team performance.
Develops strategies to promote team member adherence to company regulations and performance goals.
Conducts team meetings to update members on best practices and continuing expectations.
Maintain and cultivate an effective working relationship with internal and external customers (Excellent Client Management skills).
Requirements:
Strong experience as a Department Manager for a Tech-based account is a must
Good analytical and problem-solving skills
Perform multiple tasks simultaneously
Proficient English Communications Skills
Organizational skills and meticulous to detail
Job Perks:
Health insurance after the 3rd month
Quarterly bonus
Profit-sharing by the end of the year
Fixed weekends off
Free shuttle service
Transportation allowance
Free meals and snacks