Guest Service and community ambassadorJones Lang LaSalle

Duties & responsibilities
Need to be culturally sensitive and perform work ethically and with integrity.
Good knowledge of the surrounding places ie: location of the ATM, restaurant, direction to the train station
Responds to requests for information, service, and assistance in a timely manner.
To handle enquiries on all matters related to soft services requests for the Users.
Support in planning office event - ie sustainability campaign, festival celebration etc.
Support broadcast material to client group communication team for SAP to send out to the whole office
Manage/assist Helpdesk by answering call and ensure all calls are log into Helpdesk system and ensure tickets are being followed up by the relevant team
Upkeep and update the list of vendors and contacts monthly
Manage/assist in collation for all team monthly report
Handle Minutes of Meeting with JLL vendor & landlord
Assist with any other duties as assigned by the reporting Manager for any operational or business needs
Handle Vendor invoices that include coding, tracking the payment
Manage/assist and coordinate all the landlord meeting and requirement
Manage/assist all soft services related matter (reception, mailroom, pantry, cleaning, pest control, landscaping, card access, C-pass request etc.)
Manage/assist all hard services related matter with vendor and landlord (UPS, FM200, BMS, CMS, HVAC maintenance, Annual Shutdown etc.)
Key Competencies
Able to multitask and resolve multiple requests simultaneously
Adequate interpersonal skills to manage diverse range of service providers and Client representatives
Good people skills and ability to interact with a wide range of client users and demands
PC literacy and proven ability to manage daily activities using various systems, including the internet and e-mail functions
Demonstrated experience with continuous improvement initiative
Good communicator, confident, friendly, engaging
Able to relate to different stakeholders of the organisation
"Customer first" mind set
Key Measurables (KPIs)
Workplace Pride
Workplace Productivity
Employment Agreement
Compliance with the Service Level Agreement established between Jones Lang LaSalle and SAP
Behavioural Competencies
LEADERSHIP
Work towards objectives unsupervised
Be willing to assist and mentor colleagues
PERSONAL EFFECTIVENESS
Contributes via regular feedback, to the overall performance of the delivery team
Set targets for self to achieve maximum team performance
DECISION MAKING
Be able to make difficult decisions and resolve problems or improve operations.
Actively search out opportunities to achieve best results and increase the service delivery provided by Jones Lang LaSalle/UBS AG
RELATIONSHIP BUILDING
Promote open, constructive and collaborative relations with superiors, subordinates, peers and clients.
Gain respect from the team and clients.
COMMUNICATION
Listens effectively and communicate through actions and example. Has good written and oral communication skills
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our .
For additional details please see our career site pages for each country.
For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy .
Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
I want to work for JLL.
Jones Lang LaSalle

Pasig City, Metro Manila
Permanent
Full-time