global it service Operations and support specialistCMA CGM

Operating under guidance from their manager/team lead, this role will be responsible for the delivery/support of information technology application and configuration of solutions as they relate to the business functions. Assist or participate in designing maintaining and supporting IT applications/infrastructure/ solutions in order to contribute to a first-class IT Management Service for our operations.
Provides maintenance, monitoring and capacity planning of designated systems identifying trends or problems.
Ensure that applications are maintained in a manner that supports delivery of services to multiple platforms, resilience and performance.EssentialDesirableEducation & QualificationsUniversity or higher education degree in IT or equivalentBackground in Best IT Practices, preferably ITIL FoundationTraining on Supply Chain Management, or comparable experience in the Logistics industryExperience3+ years of overall experience working on IT-related departments2+ year of working experience using English as the main communication language1+ year of experience working on large companies involving several specialized IT subareas with defined processes1+ year of experience providing support/maintenance of IT applications, either as main or secondary activityExperience working for global/international based users/customersNo more than 4 years of overall work experienceWorking experience on Production Support of applications, preferrable web.Specialist Knowledge & SkillsGood analytical and problem-solving skills.Ability to focus on several tasks as part of the day-to-day activitiesTechnology/domain-drivenCultural AwarenessTransportation or Supply Chain Management application knowledgeChange managementService managementInterpersonal & Communication SkillsAbility to work on own initiative.Ability to prioritize tasks based on business need.Interest to collaborate as part of a team.Good oral and written communication skillsEffective time managementVerifiable English communication skill certified by a Standard test (TOEFL, TOEIC, etc.) no older than 5 yearsSpecific Technical SkillsGood understanding of at least 2 of the following system development lifecycle phases: planning, requirements gathering, analysis, design, development, test, implementation, maintenance or supportBackground in relational database model and its principles, with focus on the analysis/diagnostic of Tables, Views, Stored Procedures, etc.Background of CSS, JavaScript and HTML, focused on Web applications analysis/diagnosticCollege or work experience on the use of any system development lifecycle phases for Web based applications.Experience using Database administration applications (preferably MS SQL Server Management Studio)Knowledge of Object-Oriented languages, for example ASP.NET (C#) (preferred) or JavaExperience using development IDEs (preferably MS Visual studio)Experience using software development Source Control applications (preferably MS Team Foundation Server)May be required to provide on-call support & work on flexible schedule Monday to Friday with different shifts involved.
Example shifts:
a) Regular work shift - 8am to 5pm
b) Early shift - 5:30am to 2:30pm
c) Late Shift - 10am to 7pm
CMA CGM

Manila City, Metro Manila
Permanent
Full-time