global ar (cash application) SupervisorEuroAsia Executive Search

Job Summary:
As a Global Cash Applications Junior Supervisor, you will be primarily responsible in supporting the Global Cash Applications Supervisor for overseeing accounts receivable and cash application processes for the rest of the world (excluding NAM only) and in managing the ROW team. This includes supporting others in the team to perform more complex processing for specific receivables transactions (e.g. products or non-commissions, commissions). You will also be expected to get involved with testing and serve as a key reference point/go-to-person for any accounts receivable and cash application related process or issue. You should also become a technical reference point, understand metrics and benchmarking activities as well as what other organizations might be doing that may benefit the company.
Performance Objectives
Excellence
Fully understand the end-to-end cash application process including deviations and local nuances
Successfully provide guidance to the team on all administrative tasks, resolve complex or non-routine issues/ requests/ queries, and aid in day-to-day processing as necessary
Ability to manage stakeholders by handling AR/cash application related escalations.
Manage process by which work is tiered, gated and routed; manage support team assignments for specific clients
Serve as an escalation point for exceptions and make approval decisions as per Delegation of Support and Authorities policies
Perform root cause analyses on performance deficiencies, propose solutions, and implement operational fixes
Active participation/ support in process improvement/ innovation thru attending/ joining conference calls, conduct testing and provide sign-off
Ensure all work is performed in accordance with targets
Plan and organize work so that Service Level Agreement objectives are realized.
Perform A/R reporting and other metrics reporting where required.
Understand and apply WTW AR processes, policies, procedures and internal control standards.
People
Build and manage a high performing team that maintains a strong "client service" focus and culture:
Provide regular and effective performance feedback to team members
Ensure all work is performed in accordance with targets
Identify and ensure the training and development needs of team members are met
Plan and organize team's work so that Service Level Agreement objectives are realized
Plan and define performance goals with SSC Leadership to set overall and team-level performance measures and goals
Consistently display WTW core values at all times and be an agent of positive influence in promoting colleague's engagement and team morale
Supports recruiting, interviewing and hiring qualified team resources
Clients
Foster a "client service" culture and instill a work ethic that includes collaborative thinking
Interface and collaborate well with other GFS teams to ensure compliance with cross-team responsibilities
Manage client expectations daily and work to resolve issues
Financial
Measure the performance and operational processes against goals and ensure that all transactions are recorded correctly in terms of the organization's revenue recognition rules.
Provide input to support definition of/revisions to service measures and service targets
Identify process improvement opportunities and best practices
Job Requirements:
5 years' experience working in Accounts Receivable - Cash Applications processes
At least 4 years of solid supervisory experience
Oracle (or other ERP platform) Accounts Receivable experience
Experience in a shared services/internal service delivery role desirable
Professional Services (e.g. consulting, auditing, project-based) industry experience
Strong people handling and stakeholders' management skills
Good in Communication skills (Written and Oral)
Strong Analytical/Technical skills
Ability to develop advanced understanding of the Willis Towers Watson contract structures / revenue recognition policies
Skilled in customer service interactions/ability to communicate with professional image/ customer-focused mind-set through various channels (e.g. phone, e-mail, etc.)
Ability to resolve exceptions and disputes
Ability to work well under pressure, meeting deadlines and SLAs
Ability to delegate and coordinate the performance of work activities
Proven experience effectively working with direct reports on career development and making a positive impact on team morale, sense of belonging and participationComputer Skills proficient - MS Word, MS Excel, MS Access, MS PowerPoint; and knowledgeable of system software/ programs
Bachelor's degree in Accounting, Finance or Business-related courses
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Euroasia Executive Search

Taguig City, Metro Manila
Permanent
Full-time