get a chance to fly out to u.s.a. | up to 30k package fixed weekends | Customer Service specialistLanceSoft Limited Inc.

Role and Responsibilities:
Ability to effectively and professionally communicate via phone and email.
Maintain customer focus at all times by strictly adhering to FMC's Customer Service Standards, taking ownership of all inquiries and proactively following through resolution.
Work in a manual and automated call center environment, handling both inbound and outbound customer calls providing accurate and up to date status, and conveying outstanding loan conditions required to move loan application to closing prior to the original Rate Expiration date.
Meet established production goal for scheduling based on daily inventory.
Verifies the data in the system to determine how the loan was structured to explain costs if necessary.
Verifies the history of the file and any delays experienced by the customer to better address their situation.
Provides customer with answers to their questions and gets them back on track to complete their closing.
Maintain regular and punctual attendance
Requirements:
Open for candidates with at least 2nd year in College
Minimum 6 Months in BPO setting (Voice International)
Open for non-BPO experience for College Graduates with BFSI and Sales experience
Excellent English communication skills
At least with a valid Passport / Driver's License
Amenable to work in an Onsite / US time setting (Fixed weekends off) / 100% Phone Based
Amenable to travel in the U.S. for 3 - 6 months of training
Great Credit History
Sales experience preferred
BFSI experience preferred
Amenable to proceed for an onsite processing