Game Support representative - non-voice (german bilingual)Gumi Asia pte ltd (Philippines Branch)

Effectively communicate with customers to understand their needs and demands.Answer customer support tickets in a professional manner. GAME SUPPORT REPRESENTATIVE (GERMAN) RESPONSIBILITIES Effectively communicate with customers to understand their needs and demands. Answer customer support tickets in a professional manner. Promote in-game, Facebook, and forum events. Reply in free-hand German to address customers concern. Assist with English tickets. Maintain a fun and cooperative gaming community. Experience some random game testing and writing bug reports for escalations. Evaluate upcoming games and provide feedback that can help the support team. Work within a team and share information. QUALIFICATIONS Experience in customer support. Experience with and passion for online and/or mobile games. Excellent English and German language skills. Native nationals preferred Experience in growing and/or moderating an online community is a plus. Ability to handle difficult customers in a polite and professional manner. Applicants must be willing to work in Ortigas Center, Pasig City, and assigned to shifting schedules (as required) including evenings and/or weekends.
Monster

Metro Manila
Permanent
Full-time