french-english bilingual Customer Service RepresentativeWing Assistant

Please whitelist the domains " " and " " with your email provider to make sure you get our emails.Disclaimer: This is a generic job description for the position stated below. Actual tasks and tools will be discussed further when you reach the final interview stage. Please ensure you apply for the right job based on your location and experience. We prioritize people who can do this successfully!Wing Assistant is looking for a French-English Customer Service Representative to work remotely on a Full-time status. We are working with a client in the Specific industry.Primary Tasks:
Respond promptly to client emails and portal requests in French and English regarding their concerns
Handle inbound and outbound phone calls, prioritizing urgent and last-minute client needs across both French and English-speaking customers
Assist customers with their needs, offering empathetic support and swift coordination
Update and maintain accurate customer records to ensure seamless information flow and accessibility
Resolve client concerns efficiently and professionally, ensuring swift troubleshooting and clear communication in both languages
Build trusted relationships with customer accounts through proactive, friendly, and solution-oriented interactions
Ensure complete customer satisfaction during every engagement, taking the extra mile to support and reassure clients
Document all interactions and case updates, adhering to internal procedures, guidelines, and data privacy protocols
Required Experience:
Fluent in English (written & spoken) & French (written & spoken)
At least 1 year of proven experience as a Customer Service Representative in a B2C or B2B capacity
Excellent English and French communication skills, both written and verbal (at least B2 level)
Excellent phone, email, and instant messaging communication skills
Solid organizational and time management skills
Tech savvy & familiar with current technologies, like desktop sharing, cloud services, CRM, and VoIP
Experience with word-processing software and spreadsheets (e.g., MS Office)
Knowledge of online calendars and scheduling (e.g., Google Calendar)
Proactive & confident with keen attention to detail
Able to work in EST/ PST shift
Schedule: Amenable to work in EST/ PST scheduleSalary: Depends on the qualificationTechnical Requirements:
USB Headset with Noise Cancellation feature
Working Webcam
Computer with at least 1.8 GHz processor and at least 4GB RAM
Main Internet Service Speed: at least 25 Mbps cable connection
Backup Internet Service Speed: at least 10 Mbps
Benefits:
Health Insurance (HMO)
Performance Incentives
Job Security and Stability
Paid Training
Inclusive Culture
Upskilling Opportunities
100% Work-From-Home
Exceptionally Supportive Team
Opportunities for Career Growth
Fun Work Environment
Holiday & Overtime Pay
Please note:
Only qualified candidates will be invited to take the assessment & scheduled for an interview.
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\n₱45,000 - ₱60,000 a month \n
Wing Assistant

Manila City, Metro Manila
Permanent
Full-time