french Customer Service agentDencom Consultancy and Manpower Services

Description
• Fluent in written and spoken French ;
• Has good English communication skills;
• With bachelor's degree from an accredited four-year college or university preferred;
• Must have at least 6 months of experience working in a BPO company, preferably in a live chat/email
customer service campaign;
• Preferably with medical background
• With strong analytical and problem-solving skills with high attention to detail;
• Equipped with the basic technical skills-able to navigate through computer and web application with ease;
and
Responsibilities:
• Respond and resolve customer service and technical support concerns via live chat and email in a timely,
accurate, and professional manner
• Efficiently escalate complex problems to appropriate internal resources
• Document customer interactions to help maintain client's internal and external knowledge bases
• Collaborate with coworkers to provide insightful feedback that will improve processes and products
• Perform other tasks as required by the campaign
Requirements
Availability for travel: No
Availability for change of residence: No

National Capital Region ·  14 September (updated)
Work type
Full Time