freelance Customer Service RepresentativeBold Business

Looking for an exciting career in telecom? Our client is looking for talented telco professionals to join their team for 1-2 months:
Please, familiarize yourself with Bold Business before applying:
We are Bold Business, a US-based leading solutions company in the telecommunications industry. We are always on the look-out for talented individuals to join our team. In order to provide extraordinary solutions to our customers, we need to work with extraordinary people to create and deliver them, people like you.
We are looking for experienced Customer Service Agents to join our team on a Work from Home arrangement.
Job duties and responsibilities include but are not limited to:
Field and provide communication in English
Provide Inbound support by responding to customer queries for appointment status Call, system look-up for tech's estimated time of arrival, and validation of tech assignments
Do outbound calls to Dispatch team for escalations and expedited requests
Engage in chat support for internal discussions, escalations, and expedited requests
Records names, addresses, inquiries, and dispatch information
Maintain records related to the dispatch and what transpired on the call
Demonstrate mastery of customer service call script within specified timeframe
Required Skills and Competencies:
Excellent English skills, verbal and written
Communicates clearly and articulately
Attention to detail and accuracy
At least 2 years in college
Able to support a Work from Home setup
Own PC/laptop (Minimum of i3 processor, 8 gig RAM)
Internet speed no lower than 10 Mbps DL, 3 Mbps UL (must be fiber or VDSL/ADSL, not data)
A designated work area
Noise-canceling headset
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Imus, Cavite
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Part-time