finance operations specialist (cash Collections)SAP

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Role Description:
SAP Global Cash Collections Organization resumes ownership of the company's trade receivables. The focus is reduction of AR balances and improvement of cash-flow by driving timely settlement from Customers using standardized processes and tools. Cash collections organization will engage with other relevant departments within the company to resolve disputes and inform about necessary impairments. It provides timely and relevant reporting and supports projects.
The Senior Finance Operations Specialist is responsible for all cash collections related topics, maintains close contact with all internal and external stakeholders and assisting the Regional Cash Collections Director to manage collections as a member of the Cash Collections team based in India. A close collaboration with other Finance, Controlling and Commercial areas is a prerequisite for success.
You will work closely with various lines of businesses, being primarily responsible for the identification, development and optimization of the business needs, maintenance of a close relationship with the local business stakeholders, particularly supporting newly created collections landscapes due to business process changes. In addition, you will have the chance to initiate and drive cross-entity/function alignments, including a close collaboration with other GFSS teams across the Market Units/Regions. In a nutshell, it is a great opportunity for a person with expert technical skills to learn or grow leadership experience and assist in facilitating SAP's focus on cash-flow.
We interact closely with the MU and Regional Executives, Corporate Functions, and other Market Units in APJ. The results of our work are presented to these stakeholders, making our contribution highly visible.
Customer orientation and problem solving capabilities are key success factors. This position requires a high level of self-motivation, ability to be resilent in the face of challenges and drive
Expectations and Tasks
Support the cash collections team in Indian MU by guiding the team and proactively engaging with customers as well as internal business stakeholders
Support specific collections functions for assigned MUs and navigate the team into the right direction as needed
Help ensure all KPIs and timelines are met and properly follow processes & procedures
Ensure all the internal & external enquiries are responded in a timely matter.
Responsible for month/quarter/year end closing activities including reserves (accounting, IFRS, bad debts, etc.) and the proper SOX records are maintained
Interact with all levels of senior management and business stakeholders ensuring appropriate degree of awareness about potential collections risks.
Monitor and independently investigate open dispute cases and drive timely resolution
Be a motivated individual seeking new challenges with a record of adapting to new and complex situations.
Strong field finance background, good understanding of the contract & commercial terms with decision-making skills.
Strong understanding of the collections processes and problem-solving skills.
Handle a selected group of customers with regards to any A/R and collections issues
Liaise with customers for collection of receivables and build strong customer relationship
Independently investigate customer disputes and drive timely resolution
Work closely with both internal & external customers to expedite the collection efforts
Proactively call customers to reassure the time of invoice payment
Escalate to management team any problem that holds the collection process to flow
Update collection notes and reports
Support the training of new team members
Adherence to the company policy and processes (EHF, DCT, Termination, Write-off etc)
Monitoring of payment behaviour of customers and acting accordingly
Participate in the global/regional projects
Take the end-to-end ownership of the responsibilities
Meet all the KPI defined by the global and regional management
Monitor open dispute cases closely and drive resolution
Follow SAP processes and use application tools available in ISP
Support Ad-hoc queries internally and externally and contributes to projects
Support SPOC role assignment/s where needed
Work Experience
Previous Cash Collections experience in essential
Experience in managing team shared tasks and projects
Location Manila is a must
Project Management experience is an advantage
Education and Qualifications/Skills and Competencies
Bachelor degree and/or Advanced degree
Thorough knowledge of SAP ISP and other collection tools
Advanced MS Office skills (Excel, Word and PowerPoint)
Excellent English skills,
Strategic thinking and Customer focus approach
Experience in managing & measuring process improvement
Analytics capabilities
Broad interest in GFA topics
Reliability and quality-oriented
Analytics capabilities
Ability to work under pressure in an international environment
Quality Focus and results Driven
Teamwork & Collaboration
Must be a well-organized and self-starter with "can do" attitude
We build breakthroughs together
SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.
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SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [Protected Info]
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the . Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: 345464 | Work Area: Finance | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
Requisition ID: 345464
Posted Date: Jun 29, 2022
Work Area: Finance
Career Status: Professional
Employment Type: Regular Full Time
Expected Travel: 0 - 10%
Location:
Pasig City, National Capital Region (NCR), PH, 1602
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SAP

Pasig City, Metro Manila
Permanent
Full-time