esg client service AnalystMSCI

Your team responsibilities
MSCI Inc. is seeking to expand its ESG Client Service team. MSCI ESG Research is a leading provider of Environmental, Social and Governance (ESG) research to institutional investors globally. Successful candidates will have a financial background, client service experience, and exhibit an interest for the ESG business. They should have proven abilities to develop strong working relationships with external clients, learn MSCI ESG Research products and guide clients to better use those products.
As MSCI ESG Research continues to grow, our clients span some of the world's largest pension funds and asset managers. Managing the relationships for a portfolio of clients exposes associates to a wide range of institution types and ensures a challenging role with daily client interactions. To succeed in the role, associates must learn about ESG products and issues, about their client's line of business and investment process, and then bring that knowledge together to provide insight and best practices to those client organizations. Client service team members must be adaptable, eager problem solvers, and able to lead cross-organization teams. Great communications skills are a must as they represent MSCI to all levels of client management.
What we will offer you: Depending on your location of your role, you can expect...
Competitive fixed and variable compensation, holiday/vacation allowance and retirement savings plans/pensions
A wide range of benefits including - healthcare, dental plans, risk insurances and (location dependent) - cycle-to-work schemes, gym benefits, retail discounts
A hybrid work environment, for the vast majority of employees, offering a more progressive way of working to give you the flexibility, accountability, and responsibility to empower you to perform at your very best. At the center of this way of working is a culture which is built on a strong foundation of trust. We trust our people and they trust our organization's leaders to support them.
An inclusive and performance driven culture where you are empowered to maximize your potential in an environment where all individuals are respected and encouraged to bring their authentic selves to work
A purposeful approach to Wellbeing to provide you with all the resources you need to be your best at work and in your personal life. Our Here For You Employee Assistance Program provides confidential emotional support with local experts, financial and legal advice in a wide range of issues as well as access to online information, resources and tools. All the services are available for our employees free of charge.
Your key responsibilities
The successful candidate will be part of the APAC Client Service team based in Manila catering to the inquiries raised by MSCI global clients in the field of ESG research and investment raised during APAC hours. Said candidate will provide support to clients in their use of MSCI's ESG Research data via dedicate platform MSCI ESG Manager, data feeds through FTP delivery, and MSCI ESG Research data on 3rd party platforms. His responsibilities include but not limited to:
Monitor and ensure client satisfaction
Assist with day to day query allocation and resolution of operational client queries
Act as liaison between client and internal MSCI ESG Research teams for key client initiatives
Manage client inquiry and issue resolution process using SalesForce.com and other internal tools
Identify accounts at risk and assist with plans to ensure revenue and client retention
Conduct calls with clients (health checks, training, relationship planning and review, analyst meetings)
Identify and communicate up-sell opportunities to sales team
The successful candidate will also be responsible in (a) coordinating with Global ESG Client Service Team for any inquiries outside APAC hours, (b) ensuring that complex queries are routed to the appropriate global teams within specified SLA whilst keeping clients updated on the status of the query in a timely fashion, and (c) collaborating with other Client Service teams globally to help address ad hoc requests from global Sales teams.
Your skills and experience that will help you excel
At least 1-year relevant working experience with a bachelor's degree is required. MBA/Master's in Finance, Economics, International Relations or related field, or CFA is beneficial
Experience in external client servicing for financial institutions, ESG, climate change, and corporate governance related research and service is a plus
Strong knowledge of financial institutions and investment processes, as well as interest in ESG and how ESG factors impact investment processes
Must be a self-starter, highly motivated, and can work individually within a team, with excellent organizational, communication, and presentation skills, as well as strong attention to detail
Innovative, motivated, client-oriented, and commercially aware thinker, as well as a team player able to effectively manage expectations of a diverse and demanding client base
Demonstrated project management skills-can define scope, resources and timelines and manage to deliverables, and can work efficiently with diverse cultures in a global team
Adept in the use of Microsoft Office and tools, and Korean Language skills is a plus
How we'll support you
Coaching, support and encouragement from experts in your team
Access to a wide range of learning opportunities to support your growth and development
Customizable learning journeys to help you navigate your professional development
Transparent performance-based compensation schemes
Employee Resource Groups: MSCI Pride, Black Leadership Network, Women's Leadership Forum, Women in Tech, Asian Support Network, All Abilities, Hola! MSCI and Climate Action Group.
About MSCI and our teams
MSCI is a leading provider of critical decision support tools and services for the global investment community. With over 50 years of expertise in research, data and technology, we power better investment decisions by enabling clients to understand and analyze key drivers of risk and return and confidently build more effective portfolios. We create industry-leading research-enhanced solutions that clients use to gain insight into and improve transparency across the investment process.
Our values define the working environment we strive to create. We are inclusive, we champion bold ideas, we always pursue excellence, and always act with integrity. Personal accountability and responsibility are key to success, and we always work as a team to remain client centric.
To learn more about life at MSCI please visit https://careers.msci.com or follow us on LinkedIn, Twitter, Glassdoor.
To all recruitment agencies: MSCI does not accept unsolicited CVs/Resumes. Please do not forward CVs/Resumes to any MSCI employee, location or website. MSCI is not responsible for any fees related to unsolicited CVs/Resumes.
MSCI Inc. is an equal opportunity employer committed to diversifying its workforce. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy/maternity leave), veteran status, or any other characteristic protected by law.
MSCI

Manila City, Metro Manila
Permanent
Full-time