enterprise Production support analyst (service desk l3)STAFF DOMAIN INC.

Our company connects the best local talent with leading progressive businesses from all around the world. We believe great IT professionals need a great environment to enjoy and thrive in. We have a State-of-the-art office facility in Pasig equipped with high-speed internet and business-grade computers.
Our fun and supportive culture underpin our strong focus on learning and development. We work hard to ensure that you receive strong induction and learning and development programs customized to propel you towards your long-term career goals. That can include courses that help you attain specific technical skills or a program that develops you as a team leader. This role will be reporting physically to the office from day 1.
Join us and enjoy:
-Great HMO for you and 1 dependent from day one
-Life insurance from your first day
-Market leading salary
-Attendance bonuses
-Health and fitness programs
-Regular social activities that can be enjoyed from home
Job Summary:
The Enterprise Production Support Analyst (Service Desk L3) jobs are often responding to technical problems that occur abruptly and require immediate solutions. They are responsible supporting the business requirements, back-end applications and maintaining the customers satisfied.
Requirements
Broad Function and Objective:
-Works towards defined goals of Enterprise Production Support group.
-Provide Tier-1 level support for servers, networking, databases, applications and web technologies. Triage issues when necessary. Work with Tier-2 level teams on resolutions.
-Create or refine detailed systems documentation, including Standard Operating Procedures, How-to articles and technology blogs in Dealer Tire's knowledgebase system.
-Manage NewRelic, Solarwinds and 247 monitoring systems - create new alerts, add new nodes to the system as necessary. Act on alerts generated by the monitoring systems.
-Utilize monitoring and diagnostics tools to identify trends and possible problem areas in environments.
-Perform Code Deployments - Executes deployment plans; tests deployment results; provides notification of results.
-Perform JDE maintenance tasks: package builds, moving menus, performing security changes as well as performing routine maintenance on JDE servers.
-Works with Compliance team and performs test and documents changes in JD Edwards.
-Works closely with Server, Network, Applications and SQL teams on issues and environment change activities.
-Prioritizes tasks and communicates issues and provides periodic updates.
-Ensures Change Management processes are adhered to for all environment changes.
-Acquires and stays current with detailed understanding of the structure, operation and deployment plans for the company's suite of software applications; supports the setup, analysis, deployment, maintenance and upgrades per the plan.
-Respond to user requests from ticketing systems.
Principal Accountabilities (not limited to):
-Works in a proactive way by proposing changes that make systems more efficient and/or reduce operations or maintenance costs.
-Responds to user requests, monitors production job processing, monitors and reacts to all network and system(s) alerts such as outages, issues, errors and takes appropriate actions to resolve.
-Performs tasks associated with operation of midrange systems, server systems, network and peripheral equipment throughout the environment.
-Assists with the creation and refinement of existing documentation to ensure clarity and accuracy.
-Provides change management support for pushing code changes into various environments including production, development Q&A and DR.
-Identify opportunities for processes and procedural improvements.
-Analyzes data to proactively identify simple performance abnormalities.
-Works with other team members with turnover for incoming shift and/or other support.
-Participate in disaster recovery exercises as directed.
-Provides Help Desk support during non-standard business work hours and creates trouble tickets as necessary.
Key Performance Measures
-Timely and successful identification and escalation of potential application or system problems.
-Effective incident analysis resulting in the collection of key information for problem resolution.
-Adherence to and improvement of procedures, SOPs and Work Instructions.
-Demonstrate clear and accurate communication.
-Accurate and consistent execution of changes performed within the confines of Dealer Tire's IT Change Management structure.
Position Requirements:
-Bachelor's degree in an IT discipline preferred; In lieu of a degree, equivalent work experience may be accepted.
-Minimum 2 years of work experience in related field.
-Intermediate proficiency with standard business tools such as the Microsoft Office applications suite and SharePoint.
-Understanding of web application technologies, how they connect and their purpose in an organization.
-Strong familiarity with enterprise monitoring tools (New Relic, Orion) administration.
-Understanding of networking technologies (firewalls, routers, switches) and how those devices are connected to provide service.
-Understanding of container technologies.
-Technical writing skills - ability to capture processes and develop quality documentation and knowledgebase articles.
-Understanding of ERP systems (JD Edwards) and its processes - perform package builds and deployments.
-System Deployment Life Cycle (SDLC) - basic understanding of web development methodologies. Ability to efficiently deploy code to environments.
-Understanding of enterprise job scheduling systems (Help Systems Robot) - ability to manage jobs and troubleshoot issues.
-Effective time management and prioritization skills
-Strong analytical and troubleshooting skills - efficiently determine a root cause of an issue and appropriately act on it.
-Ability to extract relevant information from log files or monitoring systems in use.
Tiptopjob

Ortigas Center, Pasig City
Permanent
Full-time