day shift/fixed WEEKENDS OFF - customer care representative australian telcoAlltel Asia Pacific

Candidate must possess at least a Bachelor's/College Degree , any field.
Required skill(s): Microsoft Windows.
At least 1 year(s) of working experience in the related field is required for this position.
Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent.
10 Full-Time position(s) available.
Alltel is an Australian based telco and business communications provider. We place the customer at the centre of everything we do and we are recognised for our outstanding customer service. We have a vacancy for a Customer Care Representative who will work in a team environment to support new and existing customers and to provide timely, accurate and friendly service. You are required to perform the following duties:
Provide exceptional customer service via phone, email and chat both internally and externally
Utilise our internal systems to provide a high level of Customer Service
Provide solutions to customer needs and queries through coordination and action of incoming inquiries and daily workflow
Meet required service levels, ensure correct procedures are followed for all tasks and comply with company timeframes
Liaise with external service providers as required
Take ownership of customer queries and ensure they are entirely resolved
Complete required tracking of information for record keeping purposes
Generate interest from potential customers and communicate the benefits of using Alltel products in comparison to other providers
Any reasonable ad hoc tasks at the request of the management team
You are required to demonstrate the following attributes:
Protecting the Alltel brand by displaying a positive attitude in all interactions, accepting ownership for accomplishing new and different requests, exploring opportunities to add value to Customers while educating them on product offerings/services and pricing to improve their business
Actively engaging and promoting Alltel's culture of collaboration and teamwork
Actively engaging and promoting our Customer centric values with a commitment to best in class Customer Experience
Proving yourself a team player who is supportive and collaborative. You enjoy working as part of a team and are willing to go the extra mile to support teammates.
Attention to detail
Ability to prioritise and work on varied activities to support customers
Adaptability
A desire to learn and grow
Maintaining a professional approach always
Conducting yourself in line with Alltel's policies and procedures
TECHNICAL SKILL REQUIREMENTS
Required language(s): English
Candidates must possess at least a Vocational Diploma / Short Course Certificate Bachelor's/College Degree in any field
Microsoft Office applications, and comfort around using a variety of systems
Experience with web-based applications
Good organizational skills and the ability to multi-task and prioritize in high-volume, fast-paced environment,
Problem-solving, decision-making, and critical thinking skills
Excellent command of English (verbal and written)
The ability to manage sensitive and critical client information
At least 1 year(s) of working experience in a Customer Support related field is required for this position
Prior experience with billing related tasks and activities will be highly regarded
Applicants must be willing to work in Makati City
As we value fairness, we conduct interviews on a first come first served basis.
Walk-in application discouraged for the meantime.