data Support specialistYlopo LLC

The Data Support Specialist is responsible for coordinating the various components of Ylopo's IDX data feed integrations, including compliance, billing, and reporting. This team member will correspond with various members of MLS boards and may interact with clients and/or brokers on occasion. This role will be email and phone based.
Team members well-suited to this role will have a track record of being client-focused and providing exceptional service, both internally and externally within an organization. Attention to detail and exceptional organizational skills are a must. This role requires excellent communication skills, both through email/tickets and over the phone. Candidates do not have to have prior experience working at real estate, software or marketing companies, but should be willing to learn the intricacies of the Ylopo product and the nuances and compliance requirements of the many MLS boards we partner with. Most importantly, we're looking for candidates who are quick-thinking, detail-oriented, patient, positive, and thoughtful.
Responsibilities:
Manage IDX paperwork and reporting for Ylopo clients to ensure compliance with MLS boards
Maintain existing documentation and build new documentation (Google Sheets/Docs/Excel Spreadsheets) based on internal organization of MLS boards and their related IDX feeds
Review and report IDX feed technical issues to MLS boards and vendor contacts
Respond (via phone/email/text) to all client and/or MLS board requests in a timely manner (2 hour TAT) to provide a high level of customer support
Speak confidently and professionally with MLS board representatives, clients, and brokers
Complete special projects and outbound calls as needed
Serve as subject matter expert for Ylopo MLS/IDX data feed process
Learn the ins and outs of Ylopo product
Specific Tasks:
Review the daily IDX feed support queue; respond to tickets or assign tickets to appropriate team member for response
Own IDX paperwork for various processes (e.g. brokerage change, domain name change, new IDX feed requests)
Follow up with MLS board(s) for paperwork approval
Coordinate with billing team on IDX/MLS fees for various boards
Manage responses related to IDX/MLS issues in internal slack channels
Audit monthly/quarterly client lists for MLS compliance
Previous experience in a support, administrative, or customer service role
Professional manner including a positive demeanor, trustworthy character
Consistent work habits and strong work ethic
Strong organizational skills and attention to detail
Ability to multitask, and work independently toward deadlines
Strong written and verbal communication skills, ability to work well in a small group setting
Ability to take initiative and see projects and tasks through to completion
Ability to understand and convey detailed information
Strong phone skills
Understanding of real estate and the real estate profession a plus, but not necessary
System Requirements:
The processor should be 2.0ghz and above, Intel core 5/7 is highly required for both main and back-up hardware
Ram should be at least 8 GB with 100 gb Free disk space
A headset with the noise-canceling feature
10 Mbps & up wired connection for the main internet service
strictly no USB Sticks allowed for backup internet connection
Shift Schedule: 9AM - 6PM Pacific Standard
Work from Home
Medical / Health Insurance
Entry Level / Junior, Apprentice Architecture and Engineering Digital Marketing 1 opening Bachelor's degree graduate
About YlopoYlopo, LLC is a rapidly growing marketing and technology company providing internet marketing services and proprietary lead generation and engagement software to successful real estate agents across the country. We are seeking an outgoing, tech savvy individual to join our growing team.Why work for Ylopo?At Ylopo we offer team members:A full time, permanent work from home set upA commitment to personal developmentguidance and support at a high level through interfacing with our Executive Team to prioritize goals as a company,Excellent leadership and mentoring for our entry-level to senior staff, and recognition of outstanding efforts,Team building events, team lunches/ happy hours, and other company wide eventsA supportive, caring environment dedicated to continuous learning and growth.With over a decade of experience in the real estate industry Howard is now back alongside Juefeng Ge, former head of digital marketing for TigerLead and now co-founder and Chief Marketing Officer of Ylopo, to leverage the latest and most effective technological advancements in the field to help Ylopo's clients generate more business and better promote their team, brand, and listings.
Kalibrr

Manila City, Metro Manila
Permanent
Full-time