Customer Support SpecialistHip eCommerce
Workplace: MetroManila, Manila
Salary: Agreement
Work form: Full time
Posting Date: 15/05/2026
Deadline: 01/11/2020
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The Customer Support Specialist role focuses on providing exceptional customer support to the general buyers and members of our marketplaces; as well as offering high-touch support, business advisement, coaching and relationship management to our sellers.
About Hip eCommerce
With over 1,500 Sellers, 150,000 Members and 12 Million Listings - it’s an exciting time at Hip eCommerce! We have recently grown GMV (Gross Merchandise Volume) to over $15 Million annualized across our three marketplaces: HipStamp.com, HipPostcard.com and HipComic.com.
About the Team
This is a unique opportunity to get in on the ground floor of a quickly growing team of 25 passionate, talented and experienced individuals.
About the Position
Hip eCommerce Customer Support Specialists handle inquiries from members via our Help Desk system. With training, you’ll soon become an expert on how-to questions about site features and policies. It is the job of our Customer Support Specialists to do everything in their power to help our members get the answers they need - quickly and compassionately; while looking for opportunities to increase sales through member interactions.
On the seller side, you will answer questions, help optimize the way sellers use the site and generally provide a personal touch to their experience with Hip eCommerce. You will be an adviser, problem solver, mentor, coach, and sometimes even crisis manager, building long-term relationships with some of our most valuable sellers.
In addition through interacting with members through our Help Desk system, approximately 5% of your time will involve calling members to follow-up on existing issues, and to assist our Customer Engagement team. Additionally, approximately 10% of your time will involve helping in other areas, such as office administration.
About You
You have 3-5 years experience in online customer service (eCommerce experience is a plus)
You have excellent written and verbal skills
You have an attention to detail
You have a positive, roll-up-your-sleeves-and-help attitude.
Prior phone support experience is a plus
You can keep your cool in stressful situations and have the ability to turn around any situation
You have creative thinking skills, and exceptional multitask skills
A positive, roll-up-your-sleeves-and-help attitude
An even temper, thick skin, and relatable demeanor
The ability to work well within a team structure, but also with a high level of autonomy
About Hip eCommerce
With over 1,500 Sellers, 150,000 Members and 12 Million Listings - it’s an exciting time at Hip eCommerce! We have recently grown GMV (Gross Merchandise Volume) to over $15 Million annualized across our three marketplaces: HipStamp.com, HipPostcard.com and HipComic.com.
About the Team
This is a unique opportunity to get in on the ground floor of a quickly growing team of 25 passionate, talented and experienced individuals.
About the Position
Hip eCommerce Customer Support Specialists handle inquiries from members via our Help Desk system. With training, you’ll soon become an expert on how-to questions about site features and policies. It is the job of our Customer Support Specialists to do everything in their power to help our members get the answers they need - quickly and compassionately; while looking for opportunities to increase sales through member interactions.
On the seller side, you will answer questions, help optimize the way sellers use the site and generally provide a personal touch to their experience with Hip eCommerce. You will be an adviser, problem solver, mentor, coach, and sometimes even crisis manager, building long-term relationships with some of our most valuable sellers.
In addition through interacting with members through our Help Desk system, approximately 5% of your time will involve calling members to follow-up on existing issues, and to assist our Customer Engagement team. Additionally, approximately 10% of your time will involve helping in other areas, such as office administration.
About You
You have 3-5 years experience in online customer service (eCommerce experience is a plus)
You have excellent written and verbal skills
You have an attention to detail
You have a positive, roll-up-your-sleeves-and-help attitude.
Prior phone support experience is a plus
You can keep your cool in stressful situations and have the ability to turn around any situation
You have creative thinking skills, and exceptional multitask skills
A positive, roll-up-your-sleeves-and-help attitude
An even temper, thick skin, and relatable demeanor
The ability to work well within a team structure, but also with a high level of autonomy
Other Info
2 to 4 Years Experience
Open to Work From Home
Open to Work From Home
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Hip eCommerce
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