Customer support specialistJACSS Dynamic Business Outsourcing Solutions & Services, Inc.

This is a temporary WFH set-up and experience Day Shift!
DBOS is looking for a passionte team member to work as Customer Support Specialist who is keen to details and can provide a fast-paced service in the shipment and logistics sector for our client in Australia.
Job Responsibilities:
Handle the customer's inquiry regarding shipment, tracking and delivery status
Accept calls (inbound and outbound), chat, and email real time
Create reports via email for late shipments
Generate tracking report at the start of shift to present to the team in Australia
Speak with transport companies with the status of shipment
Provide regular communication with the customer service team in Australia
Manage all the administrative tasks
Perform other related duties as required
Job Requirements and Qualifications:
Must have background in working with BPO under Australian clients
Experience in logistics and freight or similar is a must
Must have at least 2 years of experience in administrative, clerical, or customer service tasks
Exceptional English verbal and written communication skills
Must be computer literate and skilled in Microsoft office (Excel, Word, PowerPoint)
Amenable to handle back-office and inbound or outbound calls
Strong attention to details and work ethic
Must have a good and positive working attitude
Proactive and Results Driven
Commitment to excellent customer service