customer support specialist i ( Collections)PartnerHero

Role DetailsType of Support: Omnichannel
Contract Duration: Permanent
Training Schedule: To be Determined
Work Schedule: To be Determined
Work type and Location: Hybrid, Cubao or Taguig
Expected start date: ASAPAbout UsPartnerHero and Crescendo have joined forces to create a powerhouse of innovation, excellence, and people-first solutions. By combining PartnerHero's world-class outsourcing and human-centered approach with Crescendo's expertise in customer experience and operational excellence, we are redefining the future of CX.Together, we're introducing Augmented AI - a seamless blend of Agentic AI and real human expertise that delivers 24/7 omnichannel support in any language. This fusion of technology and talent helps businesses scale efficiently while keeping customer experience at the core. Powered by Crescendo, PartnerHero connects talented people globally with companies looking to build, transform, and grow. Our strategic expertise and integrated technology empowers businesses and the people behind them to extend their impact worldwide.As a Most Loved Workplace, we believe culture drives success. We encourage our teams to bring their authentic selves to work, fostering an environment where people thrive.Welcome to the future of customer experience. Welcome to the next era of PartnerHero x Crescendo.The RoleDo you like helping others? PartnerHero is looking for talented folks to join our Customer Support teams. We have a range of opportunities available for people who have built a career in the customer support space and those looking to break into the industry. We are interested in matching your unique skills, experience, and interests with one of our many partners across a variety of industries including Edtech, eCommerce, Fintech, Health and Wellness, and more. As a PartnerHero employee, you'll have the support you need to develop and grow your career.The reason you join won't be the reason you stay.What You'll Do:
Data Entry + Invoice Creation: Quickly and accurately transcribe data to create customer invoices
Invoicing: Ensure carrier invoices are submitted correctly to brokers
Verify Rates: Call brokers to confirm key load details prior to invoicing and factoring of a load
New Broker Payment Setup: Communicate with brokers via phone and email to understand their invoicing process, we must follow to submit invoices for payment, and ensure they set up our payment details correctly in their system
Collect on Past Due Invoices: Communicate with brokers on the phone and via email about overdue payments and work with them on collecting payments.
Record Keeping: Ensure your work across all functions follows documented processes, and you keep accurate records of your work
Broker Communication: Answer brokers' questions about invoices and missing documents to ensure prompt payment
What We Expect From You:
You are a great written communicator, and comfortable spending time on the phone
You have excellent attention to detail
You can clearly follow a documented process, and find and communicate opportunities for process improvement
You are a driven self-motivated individual who enjoys the fast-paced environment, is innovative, adaptive, and comfortable with ambiguity
You're collaborative and are willing to help out where needed, even if something is new to you
You have both the desire and ability to learn from feedback and constantly improve
You are comfortable working in a scaling startup environment and adapting quickly
You are tech-savvy and can learn internal tools and processes quickly
Experience in Excel, google suites, and slack
Prior accounting or collections experience
What You Will Get In Return:
Hybrid workplace - depending on the partner, role, management, and/or personal workspace
Overtime is available if applicable
Competitive compensation based on experience
Attractive benefits package including medical, dental, and vision options based on location
Access to free posture-based fitness workouts from home
Paid Sabbatical Leave
Training opportunities provided by PartnerHero and outside entities
1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development
Company Culture is at our core
Our core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions.
Care for others - Cooperate, empathize, and seek opportunities to put each other first.
Embrace growth - Expand your mind by taking calculated risks, developing your skills, and staying open to change
Manifest trust - Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction. It is continuously earned by delivering on our commitments.
Take ownership - Doing the right thing should come naturally.
Be humble - Seek guidance, receive feedback, ask questions, and listen to your colleagues
PartnerHero is proud to be an equal opportunity workplace. We value diversity, inclusion, equity and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please .Company Culture Is At Our CoreCore values give our work intention and our culture its edge. They're the standards we hold for ourselves, our partners, and each other.
Care for others: Empathy is a key driver. When people thrive, so does the mission.
Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.
Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what's next.
Take ownership: Bold choices with integrity at the core-that's how impact lasts.
Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.
Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact .PRIVACY NOTICECrescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.To understand more about Crescendo's privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center .Powered by JazzHR
PartnerHero

Metro Manila
Permanent
Full-time