customer support specialist ( Healthcare Account) start asapEastvantage

Application Reminder: Please apply only if you meet and accept the following requirements:
Willing to work in an on-site setup in St. Francis Square, Ortigas, Pasig City.
Comfortable with night shift aligned with US Time (9:00 PM - 6:00 AM Manila Time)
Accepts a fixed salary range of Php 25,000 to Php 33,000, depending on experience (this range is non-negotiable).
Minimum 2 years BPO/Customer Service experience with HubSpot or similar CRM/ticketing tools.
We appreciate your understanding and look forward to reviewing applications from candidates who are aligned with these terms. --Position Overview:The Customer Support Specialist is responsible for delivering high-quality service to customers by responding to inquiries, resolving issues, and providing product and billing support. This role is critical in ensuring a positive customer experience through clear communication, problem-solving, and follow-through. The ideal candidate is composed, resourceful, and thrives in a fast-paced environment, maintaining professionalism and focus while handling multiple priorities. This position will report to the Customer Support Lead.Core Responsibilities:
Respond timely and professionally to customer inquiries via phone and email
Troubleshoot and resolve billing, claims, and system-related issues while ensuring a high level of customer satisfaction
Follow up with customers to confirm complete resolution of open issues
Clearly explain products, services, policies, and procedures to customers
Accurately document all customer interactions and feedback in the CRM system (HubSpot)
Escalate complex issues to the appropriate internal teams
Collaborate with cross-functional teams to improve processes and enhance the overall customer experience
Monitor recurring customer concerns and provide actionable insights for service or process improvements
Maintain up-to-date knowledge of products, services, and industry best practices
Experience and Skills:
Minimum2 years of experience in customer-facing or customer support roles
Experience with HubSpot or similar CRM/ticketing systems preferred
Excellent verbal and written communication skills
Knowledge of the medical industry and familiarity with medical terminology
Strong problem-solving and organizational skills
Proven ability to manage time effectively and meet deadlines
Comfortable working independently while also being a collaborative team player
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Eastvantage

Pasig City, Metro Manila
₱25,000-33,000 per month
Permanent
Full-time