deputy director of sos | onsite | Night Shift | can start asapStaff Outsourcing Solutions, LLC

About Us:
At Staff Outsourcing Solutions, we deliver world-class outsourcing solutions to our clients. We are committed to operational excellence, employee growth, and building long-lasting client relationships. Join our team and play a key role in driving our business objectives and fostering a positive workplace culture.
 
Job Summary:
We are looking for a highly experienced and strategic Deputy Director to assist the Site Director in managing day-to-day operations, leading teams, and ensuring alignment with corporate goals and client requirements. The Deputy Director will oversee operational efficiency, talent development, client satisfaction, compliance, and strategic initiatives, acting as a key decision-maker in the absence of the Site Director.
 
Key Responsibilities:
Approve and validate employee leave requests, ensuring compliance with company policies.
Audit and verify Daily Time Records (DTRs) and cross-check attendance for accurate client billing.
Enforce adherence to the Code of Conduct and legal standards.
Mentor and coach employees, supporting career growth and professional development.
Identify high-potential employees and develop personalized career plans.
Conduct performance appraisals and support promotion discussions.
Assist in budget planning, monitoring, and identifying cost optimization strategies.
Participate in senior management meetings and provide insights for strategic decisions.
Identify operational risks, develop mitigation strategies, and ensure business continuity.
Manage client relationships, ensuring needs are met and issues are resolved promptly.
Monitor KPIs, operational efficiency, and implement process improvements.
Foster a positive and productive work environment promoting teamwork and engagement.
Lead cross-departmental coordination to ensure smooth site operations.
Represent the company in meetings, conferences, and industry events as needed.
Support succession planning and talent management initiatives.
Act as the Site Director in their absence to ensure operational continuity.
Additional Responsibilities:
Collaborate with Operations Managers and Account Managers on client relationships and employee retention.
Directly report to the Site Director and provide updates to the CEO.
Qualifications:
Proven leadership experience in a BPO or large-scale service organization.
Strong understanding of HR policies, operational management, and compliance requirements.
Exceptional analytical, problem-solving, and decision-making skills.
Excellent communication, mentorship, and interpersonal skills.
Ability to manage multiple priorities in a fast-paced environment.
Why apply with us?
Competitive compensation and benefits package
Dynamic and collaborative work environment
Offers Full-time employment and Career Growth
Easily accessible from almost any part of the Metro Cebu area.
Service Incentive Leaves Upon Regularization
Attendance Productivity Incentives
Additional Hazard Pay within Qualifying Hours
Stable Job with Salary Appraisals
Holiday and Night Differential Premium Pay Rates
HMO/Health Insurance
Work-Life Balance
Free Pre-hiring Medical Laboratories
Free Coffee
Staff Outsourcing Solutions, is an offshoring and outsourcing solutions provider based in Cebu. We enable foreign businesses to reduce costs, increase flexibility, and extend their global output by providing the most efficient ways we deliver our services. Our unique approach with dedication and commitment effectively removes the stress and conflict that would normally exist in businesses that are consistently keeping up with today's global demands.
 
Staff Outsourcing Solutions firmly believes in being transparent to its clients to apply effective ways to deliver results that extend your global reach. The variety of services we offer that targets specific market segments makes us a reliable and long-term solid partner to our clients. The opportunities we provide enabled us to serve several business organizations ranging from small start-ups to mid-size multinationals. With the core competencies of our professional workforce with excellent proficiency in English and flexible services, Staff Outsourcing Solutions is the right partner as an offshore and BPO solutions provider.
 
Overview:
 
Staff Outsourcing Solutions specializes in hosting, setting up, and managing offshore business operations in the Philippines on behalf of our clients from all over the world. Through offshoring business processes, our clients drastically reduce operational costs, increase flexibility, expand the reach on their operations globally, meet the increasing demand, and provide quality solutions around the world. The unique services we cater to our client's needs adapt to their specific needs. Staff Outsourcing Solutions has been flexible in offering services to different foreign business organizations, from small and medium-sized businesses to large multinational corporations.
 
For more information about our company, visit the following sites:
Website: www.staffoutsourcing.com
Facebook Page: https://www.facebook.com/staffoutsourcingsolutions/
Instagram: @staffoutsourcingsolutions
LinkedIn: https://www.linkedin.com/company/13194738/admin/