Customer support sme (remote)BUNCH Tech Corp

BUNCH is looking for an empathetic, passionately communicative and outgoing Customer Support SME to join our technology team.
As a Customer Support SME, you should be an exceptional 'people person' with great customer service skills.
What makes you qualified?
Minimum 2 - 3 years of experience as a Customer Support SME or equivalent role, communicating with international clients through chat channel
Familiarity with the blockchain industry
Intermediate level experience with Zendesk
Outstanding written communication skills
At least 6 months of experience leading and/or mentoring a team of Specialists
Ability to generate and analyze customer & internal reports
Excellent problem solving and analytical skills
Aptitude for learning new technologies quickly
Extremely detail oriented and highly organized
Ability to work shifting schedules as required
What does a typical day look like?
Lead and train a team of 4 Customer Support Specialists to achieve customer objective
Conduct team management tasks such as regular team and individual meetings
Review and optimize team processes to drive efficiency and higher levels of customer satisfaction
Produce customer-facing and internal reports as required
Own resolution of tickets at various stages of completion
Engaging with customers and users on chat
Responding to email and support tickets
Ensuring a high Customer Satisfaction level
What's in it for you?
100% Remote Work
Performance-based incentives
Work schedule: US business hours