Customer support representativeSelect VoiceCom

Job Description:What you'll do:As a Customer Support Representative, you will be supporting people in the US and assisting them in managing pharmacy prescription benefits.Responsibilities include:
Assisting customers in managing prescription benefits, handling processing issues, and acquiring savings cards
Assisting clients in understanding their target copay and available pharmacy discount programs
Guiding customers through the process of using savings cards at pharmacies to check for potential discounts
Working closely with pharmacists to reverse claims and process overrides as needed
Educating customers about available services, benefits, and procedures to ensure they can maximize their care experience
Addressing and resolving customer complaints and issues by identifying solutions quickly and effectively
Escalating complex issues to senior staff or other departments as needed
What youll need:
Associate's/Bachelors Degree an advantage, but not required
At least 1 year of experience as a Customer Support Representative
Excellent English communication skills both written and verbal
Must have excellent command of the English language, with neutral or American accent
Professional, courteous, and responsive customer service and phone skills
Strong phone and verbal communication skills along with active listening
Detail-oriented
Multi-tasking skills
Willing to work on-site
About SVC:Select VoiceCom is an American and Australian-owned company providing call center services. While our main goal is to provide first-class service to all of our clients, this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say, "I work at Select VoiceCom, and think it's a great place to work!" The owners and managers at SVC care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and what we can do to make them beneficial for our employees.If you are considering a move from your current job or want to build a new career with an opportunity to learn and grow, then we urge you to apply at Select VoiceCom today and join the growing SVC family. You wont regret it!Check out our Facebook page:  
Medical/Dental coverage (HMO) after 1 month* + FREE HMO coverage for 1 dependent after 6 months
Life insurance program
Free weekly in-house massage
Cash incentives of (Php5,000) for successfully referring your friends and relatives to join SVC
Career development
Service incentive leave program
Annual salary increase based on performance
Fun and family-like working environment
Quarterly team outing
Free flowing coffee and hot chocolate
Cozy sleeping lounge and canteen plus entertainment area
Excellent office location in Cebu IT Park
*Terms and conditions apply.How to apply:Interested candidates may visit our Recruitment Hub at G/F i1 Bldg., Cebu IT Park, Apas, Cebu City from Monday to Friday anytime between 9AM-9PM.What to prepare:
Updated e-copy (not printed) of your resume (.doc, .docx, .pdf)
Pen
ID
orQuick apply online! If shortlisted, our recruitment team will reach out to you within 1-7 working days. Due to the volume of applications we receive every day, only shortlisted candidates will receive a phone call for an interview anytime between 10AM-7PM (Monday-Friday).Required Skills:Customer Service
Select VoiceCom

Cebu City, Cebu
Permanent
Full-time