Customer support representativeCONECTYS PHILIPPINES, INCORPORATED

As a Customer Support Representative, you are part of the Operations team, the center of our business. This is a customer focused role; thus, you will engage with customers in a professional manner to understand their needs, provide assistance and handle various scenarios to help them solve their issues. And the best part is that you will have space for learning, growing, and building your career.
With over 3000 employees across 10 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customer's success our own success.
Within your role, you will:
Assist and advise the customers in response to inquiries about products and services specific to each project assigned
Provide assistance and guidance on how to use the products and services
Answer/ document/ solve customers' inquiries/ notifications/ complaints by offering accurate solution by following predefined workflows on how to handle issues specific to each communication channel
Update the database with all the details about each customer interaction and the most frequent answers or situations encountered.
What will make you successful for the role:
At least Senior High School Graduate
At least 6 months CSR Voice experience
B2 English written and spoken level
Sounds good? Find out what you can get:
Competitive salary package
The opportunity to work in a multi-cultural environment
Private medical insurance
Learning programs for your development
Wellness activities for your wellbeing
We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability or background.
Summary of role requirements:
Looking for candidates available to work on weekdays, Saturdays and Sundays
1 year of relevant work experience required for this role
Working rights required for this role