The main task of a Health Online Customer Support Representative I, is to provide multi-skill/function type of support through various communication methods (phone, email and chat
They will assist different customer types who are using online products of Elsevier. The support provided are, but not limited to registration, account management, entitlements, account setup, troubleshooting, authentication and search functions
The secondary tasks involved the documentation of the conversation between CSR I and the customer. Customer data, summary of the query and the resolution provided should be accurately documented
In line with the responsibility of keeping with Reed Elsevier Philippines core values and competencies, the employee should develop and maintain positive working relationships with all contacts, both internal and external, to promote customer satisfaction and maximize individual and team performance. CSR I performing at this level is required to undergo training and certification to fulfill their daily responsibilities and deliver excellent customer service.
LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact [Protected Info] or if you are based in the US you may also contact us on 1.855.833.5120.
Please read our
RELX
They will assist different customer types who are using online products of Elsevier. The support provided are, but not limited to registration, account management, entitlements, account setup, troubleshooting, authentication and search functions
The secondary tasks involved the documentation of the conversation between CSR I and the customer. Customer data, summary of the query and the resolution provided should be accurately documented
In line with the responsibility of keeping with Reed Elsevier Philippines core values and competencies, the employee should develop and maintain positive working relationships with all contacts, both internal and external, to promote customer satisfaction and maximize individual and team performance. CSR I performing at this level is required to undergo training and certification to fulfill their daily responsibilities and deliver excellent customer service.
LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact [Protected Info] or if you are based in the US you may also contact us on 1.855.833.5120.
Please read our
RELX
Other Info
Iloilo City, Iloilo
Permanent
Full-time
Permanent
Full-time
Submit profile
RELX
About the company
RELX jobs
Manila, Metro Manila
Sales Representative / Sales Demo
Asia's Best Industrial Sales Corporation
MetroManila, ManilaAgreement
Remote Sales Development Representative (E-Commerce & Enterprise Digital Solutions)
TSG Outsourcing
MetroManila, ManilaAgreement
Lead Generation Representative for Davao Site | 25K Salary Package
Select VoiceCom
Davao₱25,000 per month
Position Customer support representative recruited by the company RELX at Iloilo, Joboko automatically collects the salary of , finds more jobs on Customer Support Representative or RELX company in the links above