Customer support representativeRELX

Accountabilities:
Provides new and existing customers with the best possible service in relation to general product inquiries, service requests, suggestions and complaints
Resolves customer inquiries and complaints fairly and effectively
Provides product and service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships
Recommends and implements programs to support customer needs
Responsibilities are within the Customer Support/Operations
Function as a generalist or in a combination of Disciplines
Qualifications:
At least two years in College preferably medical or science related field
Able to follow set instructions and processes to complete work
Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures and makes sound decisions
Has prior relevant training or related work experience
Has working knowledge and skills
Must be amenable to shifting schedule
Open to all REPH Iloilo employees
Must be in current role for 1 year
Must not have received any Disciplinary Action within the past 12 months
Must not have any Attendance and Punctuality issues in the past 12 months
LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact [Protected Info] or if you are based in the US you may also contact us on 1.855.833.5120.
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RELX

Iloilo City, Iloilo
Permanent
Full-time