Customer support representativeMURAL

Philippines(flexible)
Philippines(flexible)
Posted 4 hours ago
MURAL is a digital workspace for visual collaboration. People benefit from MURAL's speed and ease of use in creating diagrams, which are popular in design thinking and agile methodologies, as well as tools to facilitate more impactful meetings and workshops. MURAL knows it's important to live a balanced life so they take care of their team with some great perks:
Competitive salary & benefits
Flexible working hours
Ability to work remotely
Flexible time off
Phenomenal learning environment to foster employee development
MURAL is on a mission to inspire and connect imagination workers globally.
MURAL is a digital workspace for visual collaboration that connects over 50 percent of Fortune 100 enterprises. Our platform and services enable innovative teams to think and collaborate visually to solve important problems. People benefit from MURAL's speed and ease of use in creating diagrams, which are popular in design thinking and agile methodologies, as well as tools to facilitate more impactful meetings and workshops.
Global enterprises including IBM, USAA, E-Trade, Intuit, SAP, Atlassian, Autodesk and GitHub have embraced visual collaboration to align their teams, plan in real-time, speed up decision making, reduce travel costs and accelerate a culture of innovation.
MURAL is headquartered in San Francisco and employs over 200 people working across six time zones around the world like Buenos Aires, Atlanta, and across Europe. We recently raised $118m in a series B round of financing, so we are ready to take MURAL to the next level.
YOUR MISSION
As a Customer Support Representative you will respond to customer requests, provide general support and engage with customers to help them achieve their goals.
Your responsibilities will be:
Manage and respond to customer requests
Understand our customers and become their advocate
Educate and instruct customers through email, chat, phone call and video
Assist the Customer Experience team with managing their accounts as needed
Collaborate with the Product team on how to improve the product
Collaborate with Customer Success on education programs
As a successful candidate will be able to convey how exciting and innovative our software is. You will turn our current customer base into MURAL fanatics by showing how easy and fun it is to collaborate in design thinking with MURAL.
YOUR PROFILE We are looking for dedicated individuals who can work independently in a fast-paced startup environment. The ideal candidate will have:
Fluency in spoken and written English (additional languages are a plus)
Willingness and passion for understanding, helping and teaching customers
The curiosity to find new, better ways to solve problems
A strong passion to help teams succeed, and empathy with users
2 year+ experience in software customer support (ideally B2B)
Great visual communication skills
Remote working exp.
The ability to provide clear and concise guidance through emails, over the phone, video or in person
Availability to work some weekend shifts
The top candidates will have:
Practical experience in creative disciplines such as design thinking
Experience creating documents and content
Knowledge of design thinking and/or other design and visual thinking techniques
WHAT WE OFFER
In addition to being part of our quest to help people empower their imagination, we offer:
Competitive salary and benefits
Flexible working hours
Ability to work remotely
Flexible time off
A phenomenal learning environment for you to develop
OUR VALUES
We bring people to our team that care about our mission to inspire and connect creative people globally, and who feel aligned with our values:
Make Others Successful
Adapt to Thrive
Show Up With a Smile
Generate Wows
Think Global
Play to Win and Have Fun
Practicing equality through imagination work.
MURAL is committed to creating diverse and inclusive workspaces where people can make a positive impact on the world and share their vision of how they achieve it. We are dedicated to working alongside multiple communities to help build this dream and bring it to life.