customer support representative Team Leader - with 2 years of related experienceShore 360

Description
Roles and Responsibilities
Working directly with our customers, you will maintain a level-headed and helpful attitude under pressure. You will apply creative problem solving and critical thinking to solve customer pain points. You will apply a resourceful approach to resolving common issues and instead of providing canned responses, you will look into the root causes and try to provide a permanent solution for recurring issues. You will also assist in the creation of training documentation for new issues that will arise. Along the way, you will keep records of customer interactions, transactions, comments, and complaints to provide a rich data set for our Sales team.
Minimum Qualifications
- 1-2 years of experience working in a customer service or technical support environment
A Successful Candidate must have
- Ability to be organized in setting priorities, adherence to scheduled activities, and timely responses to customers
- Strong troubleshooting skills and the ability to actively report customer bugs into engineering to ensure the fastest resolution possible
- An excited mindset to learn about new products as they get launched
Perks
- Free barista-style coffee
- Free parking and jeepney services
- Medical and dental insurance
- Great culture
- Unlimited potential for growth
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 2
Availability for travel: No
Availability for change of residence: No
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Pampanga, Central Luzon ·  Today, 09:57 AM
Work type
Full Time