Customer support representative for davao site | 25k salary packageSelect VoiceCom

SVC PH Inc. is currently looking for a Customer Support Representative to start ASAP!
 
Select VoiceCom is an American and Australian-owned company providing call center services. While our main goal is to provide first-class service to all of our clients, this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say, "I work at Select VoiceCom, and think it's a great place to work!" The owners and managers at SVC care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and what we can do to make them beneficial for our employees.
 
If you are considering a move from your current job or want to build a new career with an opportunity to learn and grow, then we urge you to apply at Select VoiceCom today and join the growing SVC family. You won't regret it!
What you'll do:
 
As a Customer Support Representative, you will be supporting people in the US and assisting them in managing pharmacy prescription benefits.
 
What we offer:
Php25,000 salary package
Responsibilities include:
Assisting customers in managing prescription benefits, handling processing issues, and acquiring savings cards
Assisting clients in understanding their target copay and available pharmacy discount programs
Guiding customers through the process of using savings cards at pharmacies to check for potential discounts
Working closely with pharmacists to reverse claims and process overrides as needed
Educating customers about available services, benefits, and procedures to ensure they can maximize their care experience
Addressing and resolving customer complaints and issues by identifying solutions quickly and effectively
Escalating complex issues to senior staff or other departments as needed
What you'll need:
Associate's/Bachelor's Degree is an advantage, but not required
At least 1 year of experience as a Customer Support Representative
Excellent English communication skills - both written and verbal
Must have excellent command of the English language, with neutral or American accent
Professional, courteous, and responsive customer service and phone skills
Strong phone and verbal communication skills, along with active listening
Detail-oriented
Multi-tasking skills
Willing to work on-site
Willing to work on weekends