Customer support officerJobStreet.com Philippines Inc (PH)

Job Summary: A Customer Support Officer works hand in hand with Account Managers in providing solutions on concerns raised by customers. The role requires regularly interactactions with customers to ensure product satisfaction and its ease of use.
Job Description:
Effectively answer concerns raised via phone and/or email, providing product and service information, as needed.
Act as first level escalation point for critical issues, working in partnership with the Account Managers, in delivering excellent customer service.
Proactively educate customers through phone and webinar on the use of the systems, helping them achieve an efficient talent sourcing process.
Conduct regular touch base with customers to establish customer loyalty.
Review ads posted by customers, ensuring quality and making recommendations to promote maximum number of suitable applications.
Requirements:
Candidate must possess at least a Bachelor's/College Degree in any field.
At least 1 year of working experience in a customer service role, experience in a customer-facing role is an advantage
Excellent oral and written communication skills a must.
Customer-oriented, has passion for service and exudes a positive disposition and attitude even when faced with challenges.
Team player and adaptable to change/fast paced environment.
Currently on a Work-from-home setup but must be willing to be assigned in Mandaluyong once office operation is back