customer support for Healthcare Account | get a 21k signing bonusISTA Solutions

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!Job Description:
Provides customer support through different communication channels (phone, email, chat).
Resolve issues and accommodates customer inquiries to ensure satisfaction with products or services.
Collaborates with colleagues and different departments to resolve complex issues
Maintains accurate records on customer interactions, transaction, feedback, etc.
Requirements
At least 6 months of BPO experience
Experience handling a healthcare account is a PLUS
Good verbal and written English skills
Proficiency with MS Tools (Excel, Word, Outlook)
Willing to work onsite in Shaw, Mandaluyong
Willing to work night shifts
BenefitsWhat can we offer you?
Competitive salary and benefits
Health Insurance with free dependents*
10%-night differential
Attendance Bonus
Paid time off
Convertible to cash leave credits
Performance Appraisal
Work-life balance
A focus on growing your career path with us
We encourage you to follow your passions and learn new skills
Our commitment to you
Strong culture and values-driven leadership
We create opportunities for you to learn and grow at any stage of your career
Continuous learning and innovation
We foster an all inclusive environment where everyone thrives
ISTA Solutions

Mandaluyong City, Metro Manila
Permanent
Full-time