customer support ExecutiveTHOMSON REUTERS CORP PTE LTD - PHILIPPINE BRANCH

Job Description
Position Overview
The Customer Support Executive is fully responsible for handling customer-facing responsibilities through phone-based and digital contact. Phone-based duties will primarily entail incoming/ outgoing calls and various other duties as assigned including heightened priority issue resolution. Digital-based duties will entail web messages and chat as needed. Customer-facing responsibilities involve multiple product functions with the expectation of an increased skill set for supported products within the first year of the job role.
Responsibilities
Provides voice and non-voice support to customers subscribed to TR Tax & Accounting products
Resolves queries related to bills, invoices, general services, and hand-off from sales
Resolves customer inquiries in an accurate and timely manner
Resolves issues utilizing a complex information system and a high level of individual discretion to ensure outcomes of customer satisfaction
Qualifications
Bachelor's degree required
Minimum of 2 years of work experience preferred
Fresh graduates are welcome to apply
Broad understanding of customer service handling voice support in the Contact Center industry
Excellent English business communication and listening skills with the ability to interact at all levels of organization such as external/internal customers and senior management
Proven ability to multitask and adapt to change
Relentless enthusiasm for the job at hand, excellent customer and quality focus
Strong desire to help with a sense of urgency
Ability to collaborate in a global team setting
Willing to work on the night shift