customer support Associate - ncr onlyOpen Access Marketing Philippines Inc

Description
Line of Business (LOB): International multi-currency money transfer services
Open Access BPO's vision is to create an organization that serves the best companies in the world in an environment that is a great place to work for our employees.
JOB DESCRIPTION:
- Help customers by understanding their queries and providing solutions over the phone specifically with their:
- Card registration, activation, deactivation, and usage
- Receiving and sending money through money transfer
- Setting and managing the account
- Billing and statement
- Searching the Knowledge-base and FAQ for relevant information to
provide solutions
- Communicate with Operations or KYC teams through the internal ticketing system, if the case needs their input and escalate tickets to the internal team, if needed
QUALIFICATIONS:
- 1-year BPO experience, voice or non-voice
- Familiarity with Zendesk or other CRM tools/software
- Proficient in verbal and written English
- Upbeat and contagiously positive attitude
- Temporary WFH. Able to start ASAP.
- Within NCR only.
SALARY:
28K + health card, 20 leave credits, 13th-month pay, government-mandated benefits
Above standard special holiday and OT rate, Birthday gift check, other perks
Good work environment
Send your resume to *******@openaccessbpo.com
Location: Glorietta 2, Makati
Requirements
Minimum education level: Senior high school
Years of experience: 1
Language(s): English ,Tagalog
Availability for travel: No
Availability for change of residence: No

₱ 25,000.00 monthly ·  Makati, National Capital Region ·  Today, 05:24 PM