Customer successProsperna Philippines

Are you the type of person that wants to make an impact on those around you?
Are you a motivated self-starter who's results-focused and looking for an amazing career journey with one of the coolest tech companies in SE Asia?
Do you have experience and enjoy the responsibility/flexibility of working from home?
If your answer to the questions above is a resounding "YES!" then, you've got what it takes to be on the Prosperna Team!
What You'll Do
Ensure 100% success of all customers.
Respond to customer support inquiries and monitor the incoming tickets in all support channels.
Helping our customers understand the features and all of the benefits pertaining to their specific needs.
Assist our Content specialist in building knowledge base/support data such as training materials and FAQs.
Identify common customer challenges and proactively find ways to improve our product and processes.
Create a system to gather feedback and feature requests and communicate them effectively to the team
Let our customers feel heard and happier.
What We're Looking For
Proven track record of great customer service experience (bonus points for SaaS/tech startup customer support experience).
Tech savvy and hungry to improve technical skills.
Ability to identify customer needs and successfully implement solutions.
Excellent verbal & written communication skills, you can explain complex issues in simple terms and adapt your tone for different users.
Humble and friendly person who genuinely loves helping people and solving problems.
Graduate of any course.