Customer success managerBeacon Solutions, Inc.

We are looking for an experienced Customer Success Manager who will lead our Customer Success Team! As the customer success manager, you will be playing a key role in designing, building, and managing the customer life cycle and customer success functions under our Sales and Marketing Department.
Responsibilities:
Maintain active and positive relations with customers, partners, suppliers, and other relevant parties;
Develop, conduct and implement periodic customer satisfaction surveys
Conduct periodic business reviews and client check-ins to ensure the success of implemented solutions, keeping up-to-date on the customer experience by monitoring solution performance and support experience
Collaborate with relevant teams and departments to ensure a positive customer experience through the effective delivery of projects and services as well as the timely completion of projects and resolutions
Manage the customer lifecycle to identify upsell and cross sell opportunities, and raise such opportunities with the Sales and Business Development Team
Gather, consolidate, check for compliance and completeness and put in final submission format all technical documents/requirements in support of request for payment
Monitor and Coordinate status of request for payment with customers (end-users) as to acceptance of documentary submission and completeness of requirements, revise and/or provide additional documents, as needed
Formulate strategic initiatives that enhance the customer experience and helps the company reach its goals Manage Customer Success Operations to maintain strong performance on KPIs and goals
Manage a team of customer success specialists, conduct coaching activities and enable personal and career development across the whole customer success team
Qualifications:
Bachelor's Degree in Business, Marketing, IT, or equivalent
At least 5 years of experience in a B2B sales, account management, or customer success role
Experience working in the IT industry is a plus
Experience working with enterprise and government accounts is a plus 1-2 years of experience in managing a team, fulfilling a leadership role
Has a customer-first mindset and an advocate of excellent customer experience
Able to manage ambiguity and challenges while maintaining a positive mindset and relationship with clients and stakeholders
Summary of role requirements:
Looking for candidates available to work on weekdays
More than 4 years of relevant work experience required for this role
Working rights required for this role