customer success manager - SalesforceASCENT PRO

Description
Job description
• Proactivley responding to high volume of inbound customer requests to help better utilize their account and subscription
• Discussing project progress, overcoming roadblocks, and product adoption on 2-4 scheduled customer call
• Leveraging Gainsight technology to set follow up tasks and manage next steps
• Meeting internally to act as 'voice of the customer' with our Product, Support, Marketing, or Management teams on how we can increase value and resolve concerns
Qualifications
• 1+ years of customer success experience (required)
• SFDC Salesforce and Gainsight knowledge are a plus
• Compensation and HR industry knowledge are a plus
• Positive, strategic, and analytical mindset is necessary
Requirements
Minimum education level: Vocational
Years of experience: 2
Language(s): English
Availability for travel: Yes
Availability for change of residence: Yes
People with disabilities: Yes