customer success manager ( PORTUGUESE/spanish)KMC Solutions, Inc.

We are looking for an amazing Customer Success Manager (CSM) to join our team. ?
The ideal candidate will build strong relationships with customers
ensuring successful deployment of Zoom products and services. Your efforts will drive
customer satisfaction and happiness. ?
?
Duties and Responsibilities: ?
?
? * The CSM is the Trusted Advisor, manages deployment, and product adoptions for
? * customer accounts
? * Develop and maintain long-term relationships with stakeholders within assigned
? * accounts
? * Conduct on-going account meetings to communicate best practices, develop plans
? * for expanded functional usage, provide use case examples for leveraging key product
? * functionality and communicate new feature releases
? * Plan and conduct on-boarding and training for new customers
? * Closely manage and nurture accounts to identify and eliminate risk attribution
? * Create and deliver monthly reports to highlight customer successes and provide ongoing recommendations for further optimization
? * Analyze customer account trends and provide feedback to internal stakeholders to
? * ensure quality standards, customer requirements, and features are properly deployed
? * and addressedo Collaborate with key internal stakeholders with demonstrated ability to take direction
? * and produce required results
? ?
Minimum Qualification: ?
?
? * Minimum of 3+ years experience and a proven track servicing strategic accounts
? * Previous experience working in a Client or Customer Success role within one of these
? * industries: cloud/SAAS and audio video venders
? * Ability to demonstrate account portfolio planning competency, ability to prioritize
? * work and strong time management skills are required
? * Possess excellent verbal and written communication skills, including ability to present
? * to executive and key decision makers
? * CRM experience with Salesforce.com preferred
? * Ability to deliver customized presentations and demonstrations via web conference
? * BA/BS degree or equivalent work experience
? * Strong product knowledge of Video / Audio Collaboration with ability to articulate
? * how to best use and deploy the service
? * Strong acumen of software industry
? * Great interpersonal skills with a positive attitude
? * Who can speak Spanish or Portuguese
?
Please refer to the job description.
Bossjob

Makati City, Metro Manila
Permanent
Full-time