customer success CoordinatorCommunity Brands
Workplace: Cebu
Salary: Agreement
Work form: Full time
Posting Date: 19/09/2025
Deadline: 11/03/2022
About Us:
Community Brands is a software company that helps organizations achieve social good. Through our technology, we assist more than 100,000 associations, non-profits, K-12 schools, faith-based organizations, and partners grow stronger and achieve their missions. Like our clients, our nearly 2,200+ employees strive to improve the world in which they live, and we believe that technology plays an important role in that. We are techies and volunteers who dream big and are motivated by more than just a cool job (though that's a great perk). The Community Brands culture is one where employees can pursue this passion as part of their profession, and we're looking for great employees to join us!
We are seeking a Customer Success Coordinator to join our growing team!
A Day in the Life:
Assist partners by offering exceptional service and creating strong professional relationships
Serve as partners' primary contact for all service needs, and liaise with other departments at YourMembership, including IT and Development enhancement, to deliver satisfaction
Be flexible and use good judgment when providing solutions for partners to ensure their experience with YourMembership meets their expectations
Develop a strong understanding of the job board industry through ongoing research with the goal of becoming a subject matter expert for our partners
Develop a strong understanding of YourMembership ongoing innovation and present the benefits of this innovation to partners to spur adoption of new products and services
Present yourself to partners in a way that reflects YourMembership as a positive, professional, organization dedicated to customer service
Relay feedback from partners to YourMembership managers regarding partner expectations and make recommendations as to how to exceed those expectations
Assist partners in understanding and maximizing website and career site functionality
To perform this job successfully, an individual must be able to perform such essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
We'd love to chat if you have...
EDUCATION
Preferably a graduate of any bachelor's degree in marketing, business management, or communications.
Certification in computer languages that is pertinent to the role is an advantage.
EXPERIENCE
Must have at least 1-year experience or in any related field.
Call Center experience is an advantage.
Good working background in HTML, CSS, Sales Force, Basecamp and JIRA
OTHER SKILLS
Effectively manage customer questions and concerns regarding the launch process.
Clearly communicate ideas and give directions to customers; comfortable with new technologies and working within multiple systems.
Effectively respond to all aspects of customers' inquiries or requests regarding the launch of their job boards.
Take initiative to prioritize, manage, and complete projects with very little direction or supervision from counterparts.
Strong organization and prioritization skills.
Excellent interpersonal, communication, and customer service skills.
Ability to learn new tasks and create relationships with partners.
Highly articulate and professional.
Handles pressure well.
Hard worker, self-motivated and driven to succeed.
Intermediate to advanced technical and development skills such as HTML and CSS platforms.
Outstanding attention to details.
Dedicated to completing projects in a timely manner.
Good People, Doing Good Things:
Employees at Community Brands are techies and volunteers who strive to make the Company a great place to work. We dream big and are motivated to help our customers use the technology we create to improve the world around us. And, we look forward to you being part of our story!
At Community Brands, a great company awaits you...
Market-Competitive Compensation
Generous Allowances and Benefits
Quarterly Performance Bonus
Flexible Planned Paid Time Off
Annual Leave Credit Conversion
Medical Insurance
Dependents' HMO Coverage
Dental Coverage
Comprehensive Life Insurance
Casual Environment
Purpose Driven Culture
Work-life Balance
Passionate about Community Involvement
Equal Opportunity Employer
All persons hired will be required to:
verify their identity;
verify they are eligible to work, without sponsorship, in the country they are to be employed in; and
complete any required employment eligibility verification form upon hire.
Community Brands
Community Brands is a software company that helps organizations achieve social good. Through our technology, we assist more than 100,000 associations, non-profits, K-12 schools, faith-based organizations, and partners grow stronger and achieve their missions. Like our clients, our nearly 2,200+ employees strive to improve the world in which they live, and we believe that technology plays an important role in that. We are techies and volunteers who dream big and are motivated by more than just a cool job (though that's a great perk). The Community Brands culture is one where employees can pursue this passion as part of their profession, and we're looking for great employees to join us!
We are seeking a Customer Success Coordinator to join our growing team!
A Day in the Life:
Assist partners by offering exceptional service and creating strong professional relationships
Serve as partners' primary contact for all service needs, and liaise with other departments at YourMembership, including IT and Development enhancement, to deliver satisfaction
Be flexible and use good judgment when providing solutions for partners to ensure their experience with YourMembership meets their expectations
Develop a strong understanding of the job board industry through ongoing research with the goal of becoming a subject matter expert for our partners
Develop a strong understanding of YourMembership ongoing innovation and present the benefits of this innovation to partners to spur adoption of new products and services
Present yourself to partners in a way that reflects YourMembership as a positive, professional, organization dedicated to customer service
Relay feedback from partners to YourMembership managers regarding partner expectations and make recommendations as to how to exceed those expectations
Assist partners in understanding and maximizing website and career site functionality
To perform this job successfully, an individual must be able to perform such essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
We'd love to chat if you have...
EDUCATION
Preferably a graduate of any bachelor's degree in marketing, business management, or communications.
Certification in computer languages that is pertinent to the role is an advantage.
EXPERIENCE
Must have at least 1-year experience or in any related field.
Call Center experience is an advantage.
Good working background in HTML, CSS, Sales Force, Basecamp and JIRA
OTHER SKILLS
Effectively manage customer questions and concerns regarding the launch process.
Clearly communicate ideas and give directions to customers; comfortable with new technologies and working within multiple systems.
Effectively respond to all aspects of customers' inquiries or requests regarding the launch of their job boards.
Take initiative to prioritize, manage, and complete projects with very little direction or supervision from counterparts.
Strong organization and prioritization skills.
Excellent interpersonal, communication, and customer service skills.
Ability to learn new tasks and create relationships with partners.
Highly articulate and professional.
Handles pressure well.
Hard worker, self-motivated and driven to succeed.
Intermediate to advanced technical and development skills such as HTML and CSS platforms.
Outstanding attention to details.
Dedicated to completing projects in a timely manner.
Good People, Doing Good Things:
Employees at Community Brands are techies and volunteers who strive to make the Company a great place to work. We dream big and are motivated to help our customers use the technology we create to improve the world around us. And, we look forward to you being part of our story!
At Community Brands, a great company awaits you...
Market-Competitive Compensation
Generous Allowances and Benefits
Quarterly Performance Bonus
Flexible Planned Paid Time Off
Annual Leave Credit Conversion
Medical Insurance
Dependents' HMO Coverage
Dental Coverage
Comprehensive Life Insurance
Casual Environment
Purpose Driven Culture
Work-life Balance
Passionate about Community Involvement
Equal Opportunity Employer
All persons hired will be required to:
verify their identity;
verify they are eligible to work, without sponsorship, in the country they are to be employed in; and
complete any required employment eligibility verification form upon hire.
Community Brands
Other Info
Cebu City, Cebu
Permanent
Full-time
Permanent
Full-time
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Community Brands
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Community Brands jobs
Cebu City, Central Visayas
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Community Brands jobs
Cebu City, Central Visayas