customer success AssociateSnaphunt

The Offer
Remote opportunity within a leading firm
Continuous opportunities to learn and take on more responsibilities
Be a part of a friendly and energetic environment
The Job
You will be responsible for :
Providing assistance to customers by answering their queries via email, calls, and other communication platforms to be provided to you.
Training new & existing clients to ensure they are familiar with the software.
Responding to communications in a timely manner, escalating to required stakeholders via phone/text/email.
The Profile
You have 3 years of experience in Customer Service/Success and have conducted training.
You are experienced with the tools such as MS Office, Salesforce, Whatsapp
You have a pleasing personality, outgoing and professional
Fluency in English with excellent communication skills is required
You pay strong attention to details and deliver work of high standards
You are patient, professionals and outgoing.
The Employer
Our client is a global provider of marketing specialists that helps companies with manual and repetitive marketing activities, allowing them more time to focus on brand, strategy and results. Equipped with a strong talent pool, they are able to cater to client's desired skill set, working hours and other requirements