customer success AssociateGrowthAssistant

We're looking for a Customer Success Assistant who will provide exceptional customer service by helping customers use our service at 100%. The successful candidate will need to provide a comprehensive walkthrough on how to use the software via training sessions, answering emails/calls, and through FAQs
The ideal candidate must be patient, professional and outgoing as you will be interacting with people in the construction industry.
Tasks:
Customer Service - You will need to provide assistance to customers by answering their queries via e-mail, calls, and other communication platforms to be provided to you
Training - You will be required to teach new and existing clients to ensure they are familiar with how to use the software. You will be guided on the standard training procedure.
Communication - You respond to communications in a timely manner, escalate and alert colleagues, boss, and clients via phone/text/email
Requirements:
Must have 3+ years of experience in Customer Service/Success
Must have experience with conducting training
Must be experienced with the ff. Tools: MS Office, Salesforce, Whatsapp
Must have a pleasing personality, outgoing and professional
Excellent english communication skills both written and verbal
We are looking for someone who wants to grow as part of a team. Ideal candidates will have a desire to learn and grow, and take on more responsibilities along the way. Come join us!
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GrowthAssistant

Philippines
Permanent
Full-time