customer success Associate (admin - ortigas)KMC MAG Solutions Inc

Functional Overview The Customer Success Associate duties and responsibilities include providing administrative support to ensure efficient operation of the office. The ideal candidate supports the Customer Success team through a variety of tasks r Functional Overview The Customer Success Associate duties and responsibilities include providing administrative support to ensure efficient operation of the office. The ideal candidate supports the Customer Success team through a variety of tasks related to organization and communication. He/she must have the ability to effectively communicate and ensure that all admin duties are completed accurately and delivered with high quality and in a timely manner. Duties and Responsibilities FRONT DESK MANAGEMENT Provides support on the reception/front desk through answering and dispersing calls and inquiries; Welcoming / receiving visitors and clients of the Company Responding/addressing tenant concerns and walk-in inquiries Handle daily incoming and outgoing mails Receive, distribute and file incoming letters, billings, invoices, documents and/or other communications Manage the front office on a daily basis Gatepass / work permit processing Any ad hoc duties as required GENERAL SERVICES / TENANT SERVICES Point person / Representative in the workplace Conference room reservations Reports and coordinates any workplace issues and ensures job completion Recommends effective solutions to problems / issues arising Provides administrative support to members Provides unmatched customer experience Build strong relationship with members Enforce company policies and procedures, and safety and health regulations and standards GENERAL ADMIN Petty Cash Management Assists in Check releasing Management of Utility personnel Ensures that the assigned tasks of the utility personnel are performed and/or accomplished Supplies Management Purchase, supply and manage office supplies, equipment and machines, pantry, medicine, and other utilities Work on day-to-day issues with facilities and building admin Follows operational processes and procedures Enforces house rules and security policy GENERAL OFFICE MAINTENANCE / FACILITIES MANAGEMENT Ensures Office Show-readiness, cleanliness and maintenance Conducts facilities walkthrough to address current and urgent issues, and to handle foreseen issues and members' needs Coordinates facilities/building issues Minimum Qualification Candidate must possess at least a Bachelor's/College Degree Preferably someone who took Business Administration, BS HRM, BS Tourism or any similar courses Must have at least 2-3 years work experience as Front Office Staff or Admin Assistant Amenable to work in Rockwell Business Center Tower 3, Ortigas City Willing to work on a shifting schedules, weekends and holidays Willing to be assigned to other KMC sites Minimum Competencies Capable of dealing with local staff and foreign clients Ability to present well to high level clients - local and foreign Enthusiastic, outgoing, responsible, motivated, dedicated Superb verbal and written communication skills Has high attention to details and fast learner Excellent interpersonal skills Extraordinary multitasking skills Ability to deliver services with the highest standards
Monster

Philippines
Permanent
Full-time