customer success AdministratorFiltaGlobal

Be a part of the revolution and work with the first business to produce a smart tracker that outperforms the worldwide competition.
Learn from expert technology disruptors and help to create cutting-edge travel products.
Enjoy an unparalleled international career path in technology while working with clients from all around the world.
About the Company
Since 2015, they have been developing solutions to make every traveller's life easier by designing smart and cutting-edge products with their customers in mind. Today, their goal is to become the market leader in smart tracking. Every day, they strive to push the boundaries of technology and tirelessly create cutting edge world-class designs for their smart products.
About the Role
As a Customer Success Administrator, you will provide administrative support to the team for them to achieve their goals in a timely and effective manner, as well as to ensure excellent client and customer management throughout. You will be responsible for providing an exceptional customer experience as well as responding quickly to product, sales, and technical inquiries via email, phone, or chat.
Key Responsibilities and Accountabilities
Provide professional customer support and ensure customer satisfaction.
Answering customer inquiries as quickly as possible.
Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications.
Acknowledging and resolving customer inquiries.
Processing orders, invoices, forms, and requests.
Identifying customer needs and taking proactive measures to ensure positive experiences are maintained.
Analysing customer feedback on product ranges and new releases, as well as preparing reports.
Documenting processes and logging technical issues, as well as customer compliments and complaints.
Keeping informed of industry trends and new CRM technologies.
Familiarising yourself with essential details of all the products and services.
Pre-qualifying and accepting calls from prospective clients as they arise.
Setting up a meeting with a prospective client.
About You
You're a natural "people person." You are committed to providing excellent customer service by being professional, organized, and approachable at all times.
You are motivated to not only understand the technology and manage customer connections, but also to find the source of an issue, swiftly assess alternative solutions, and offer clear and educated suggestions.
It's a stroll in the park for you to demonstrate excellent communication, organization, and time management abilities.
Position Prerequisites
At least two years of experience working as a customer experience specialist/ appointment setter/ sales admin or a similar customer support role.
Ability to remain calm in the face of stressed or upset customers.
Extensive experience gathering and interpreting data about customer experiences.
Comprehensive understanding of online customer engagement platforms and channels.
Knowledge of CRM software such as Pipedrive and Zoho.
Knowledge of helpdesk software such as Freshdesk, Gorgias, and Zendesk.
Familiarity with project management software such as Trello.
Experience with communication tools like Microsoft Teams, Slack, or Zoom
An Administrative assistance experience.
Knowledge of office management systems and procedures.
Excellent time management skills and ability to multi-task and prioritise work.
Attention to detail and problem-solving skills.
Excellent written and verbal communication skills.
Strong organisational and planning skills.
Proficient in MS Office.
Excellent verbal, written, and interpersonal communication skills.
Excellent listening skills and meticulous attention to detail.
Benefits
HMO for yourself and one dependent within the first month
20 combined SL/VLs per year accrued from day one (you will have 10 accrued once you pass regularisation)
1-day birthday leave after regularization
Monthly social activities paid by the company- such as a watercolour workshop, board games, laser tag, escape room, team dinner, etc.
30 minutes early out Fridays (after regularisation, upon completing all your tasks for the week, and if you are on time during the week)
Birthday cake on your birthday
Shift Time
9:00 am to 6:00 pm - Manila Time - Monday to Friday (Work from Home)
What's Next?
Click the Apply button, attach your CV, and complete the questionnaire!
As this is an urgent requirement, if you want to fast track your application, please email Erika Carganilla at [Protected Info] or connect with her on LinkedIn at https://www.linkedin.com/in/erikacarganilla/
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FiltaGlobal

Philippines
Permanent
Full-time