customer success Account ManagerMicrosoft

As a Customer Success Account Manager, you are the primary customer facing role responsible for customer success through the management of program deliveries and strong customer relationships. Responsible for managing and orchestrating support delivery activities within an account (set of accounts). This is inclusive of customer success, support, and transformation activities across the free-to-fee spectrum.
The prevailing business priority is the customers' successful adoption and productive use of Microsoft cloud technologies. You are front and center with our customers supporting their digital journey and empowering them to achieve more!
Customer Relationship Management - Understands customers' businesses and where to find decision makers within them, then generates and actively maintains relationships. Ability to effectively present to both technical and non-technical audiences, engaging C-Level in business and technology transformation
Account Planning and Delivery Management - In partnership with MS team members, builds plans that leverage CSU/STU/delivery assets, methods, and tools to deliver high-quality, customer-centric solutions that are also practical, profitable, predictable, reusable, and adoptable.
Portfolio and Program Management - Executes discrete programs of work and aggregates management of interrelated delivery engagements to drive customer cloud value realization.
Technical Intensity with resource orchestration - Understands and leverages knowledge of cloud technology to efficiently manage programs of delivery and establish credibility with customer and internal stakeholders. Enable Customer Success execution through ONE Microsoft. Build internal partner networks to drive customer success programs.
Solution and Operational Health - Prioritizes health and effectiveness of customer workloads and solutions with programs to drive improvements and efficiencies. Partners with Reactive Support Management to drive consistent and quick resolution of business and technical issues for customer's operational health.
Required/Minimum Qualifications
Bachelor's Degree in Engineering, Information Technology, Business, or related field AND 6+ years solution delivery, practice management, customer-facing consulting, or portfolio management experience
OR Master's Degree in Engineering, Information Technology, Business, or related field AND 4+ years solution delivery, practice management, customer-facing consulting, or portfolio management experience
OR equivalent experience.
Additional or Preferred Qualifications
Bachelor's Degree in Engineering, Information Technology, Business, or related field AND 12+ years solution delivery, practice management, customer-facing consulting, or portfolio management experience
OR Master's Degree in Engineering, Information Technology, Business, or related field AND 10+ years solution delivery, practice management, customer-facing consulting, or portfolio management experience
OR equivalent experience.
5+ years relevant work experience within customer industry.
Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365).
Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification.
Project Management Institute (PMI) or equivalent Project Management certification.
Prosci or equivalent certification.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
Microsoft

Makati City, Metro Manila
Permanent
Full-time