General Profile
Able to follow set instructions and processes to complete work
Identify the problem and all relevant issues in straightforward situations, assesses each using standard procedures and makes sound decisions
Has prior relevant training or related work experience
Has working knowledge and skills
Provide new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions, and complaints
Resolve customer inquiries and complaints fairly and effectively
Provide product and service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships
Recommend and implement programs to support customer needs
Responsibilities are within the Customer Support/Operations Function as a generalist or in a combination of Disciplines
Recommended Skills
Functional Knowledge: Performs routine tasks following specific instructions or under supervision Business Expertise: Understands how the assigned duties relate to others in the team and how the team integrates with other teams Leadership: Has no supervisory responsibilities; manages own workload
Problem Solving: Work is clearly defined and completed according to instruction Impact: Impacts own team through the accuracy and quality of work Interpersonal Skills: Uses communication skills to exchange information
Job Description
Data validation - data entry and phone verification
Provide documentation for data and processes performed, convey/communicate information by statement or suggestion
Directly impacts the business through responsibility for quality of services provided by self or others.
Responsible for research, resolution and responding to questions and problems via email, and callbacks in accordance with service level requirements, while providing an excellent customer experience.
Adherence to corporate policy regarding authentication, data security and record retention
Navigate multiple systems and internal tools for research and documentation
Research any client issues and escalate to Supervisor if a larger issue is identified
Instill confidence in customers through problem solving skills and strong customer service delivery
Keep records of customer interactions and transactions, recording details or inquiries, complaints, and comments, as well as actions taken for reporting purposes
Qualifications
Healthcare Background strongly preferred
Proficient computer skills with multi-tasking very important; specifically, research and document customer inquiries
Utilize PC Daily; Microsoft Office Suite and Adobe Acrobat
Excellent English written and verbal communication skills
Self-Motivated to work in a goal driven environment
Attention to detail is a must; ability to perform repetitive actions daily without affecting attention to detail, ability to make judgment calls based on pre-set criteria and experience
Work environment is such that deadlines may fluctuate in accordance with task urgency or constraints
Must be extremely adaptable and be able to stay focused
Must be able to adapt to intense workloads, schedules and rapidly changing situations with a sense of urgency
LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact [Protected Info] or if you are based in the US you may also contact us on 1.855.833.5120.
Please read our
RELX
Able to follow set instructions and processes to complete work
Identify the problem and all relevant issues in straightforward situations, assesses each using standard procedures and makes sound decisions
Has prior relevant training or related work experience
Has working knowledge and skills
Provide new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions, and complaints
Resolve customer inquiries and complaints fairly and effectively
Provide product and service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships
Recommend and implement programs to support customer needs
Responsibilities are within the Customer Support/Operations Function as a generalist or in a combination of Disciplines
Recommended Skills
Functional Knowledge: Performs routine tasks following specific instructions or under supervision Business Expertise: Understands how the assigned duties relate to others in the team and how the team integrates with other teams Leadership: Has no supervisory responsibilities; manages own workload
Problem Solving: Work is clearly defined and completed according to instruction Impact: Impacts own team through the accuracy and quality of work Interpersonal Skills: Uses communication skills to exchange information
Job Description
Data validation - data entry and phone verification
Provide documentation for data and processes performed, convey/communicate information by statement or suggestion
Directly impacts the business through responsibility for quality of services provided by self or others.
Responsible for research, resolution and responding to questions and problems via email, and callbacks in accordance with service level requirements, while providing an excellent customer experience.
Adherence to corporate policy regarding authentication, data security and record retention
Navigate multiple systems and internal tools for research and documentation
Research any client issues and escalate to Supervisor if a larger issue is identified
Instill confidence in customers through problem solving skills and strong customer service delivery
Keep records of customer interactions and transactions, recording details or inquiries, complaints, and comments, as well as actions taken for reporting purposes
Qualifications
Healthcare Background strongly preferred
Proficient computer skills with multi-tasking very important; specifically, research and document customer inquiries
Utilize PC Daily; Microsoft Office Suite and Adobe Acrobat
Excellent English written and verbal communication skills
Self-Motivated to work in a goal driven environment
Attention to detail is a must; ability to perform repetitive actions daily without affecting attention to detail, ability to make judgment calls based on pre-set criteria and experience
Work environment is such that deadlines may fluctuate in accordance with task urgency or constraints
Must be extremely adaptable and be able to stay focused
Must be able to adapt to intense workloads, schedules and rapidly changing situations with a sense of urgency
LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact [Protected Info] or if you are based in the US you may also contact us on 1.855.833.5120.
Please read our
RELX
Other Info
Iloilo City, Iloilo
Permanent
Full-time
Permanent
Full-time
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RELX
About the company
RELX jobs
Manila, Metro Manila
Position Customer solutions specialist recruited by the company RELX at Iloilo, Joboko automatically collects the salary of , finds more jobs on Customer Solutions Specialist or RELX company in the links above
About the company
RELX jobs
Manila, Metro Manila