Customer solutions spec iRELX

esponsibilities:
Data validation via fax and phone
Provide documentation for data and processes performed, convey/communicate information by statement or suggestion
Directly impacts the business through responsibility for quality of services provided by self or others
Responsible for research, resolution and responding to questions and problems via email, and callbacks in accordance with service level requirements, while providing an excellent customer experience
Adherence to corporate policy regarding authentication, data security and record retention
Navigate multiple systems and internal tools for research and documentation
Research any client issues and escalate to Supervisor if a larger issue is identified
Instill confidence in customers through problem solving skills and strong customer service delivery
Keep records of customer interactions and transactions, recording details or inquiries, complaints, and comments, as well as actions taken for reporting purposes
Qualifications:
Bachelor's Degree required
10-key proficiency
Siebel experience preferred
Proficient computer skills with multi-tasking very important; specifically research and document customer inquiries
Utilize PC Daily, Microsoft Office Suite and Adobe Acrobat
Excellent English written and verbal communication skills
Attention to detail is a must, ability to perform repetitive actions daily without affecting attention to detail, ability to make judgement calls based on pre-set criteria and experience
Work environment is such that deadlines may fluctuate in accordance with task urgency or constraints
Must be extremely adaptable and be able to stay focused
Must be able to adapt to intense workloads, schedules and rapidly changing situations with a sense of urgency
LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact [Protected Info] or if you are based in the US you may also contact us on 1.855.833.5120.
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RELX

Iloilo City, Iloilo
Permanent
Full-time