Customer ServiceFood Dudes Delivery

Food Dudes Delivery has an exciting job opening in our Cebu office. For this position, you will manage a small customer service team as well as place orders and answer general questions for customers, assist in confirming orders with restaurants, and communicate with drivers.
 
Company Description
 
Food Dudes Delivery is a local U.S. Midwest restaurant delivery and marketing company that has been in the business for 10+ years. We work with restaurant partners and deliver their food to homes, offices, and hotels. Our website features online ordering and up-to-date restaurant menus. 
 
Job Description
 
What you’ll do:
 
As our Customer Support/Dispatch Manager, you will have the opportunity to help grow & structure our CSR team. This means you will ensure our operational success by managing the team on a daily basis. Some of your main responsibilities are as follows:
Monitor KPIs and agent performance
Monitor team attendance
Set weekly schedules
Help to develop a strong training program and ensure all agents are properly trained
Communicating with restaurants, drivers, and customers
Customer service via telephone and chat support
Internal account management and technical support
Provide support for diners, restaurants, and drivers via chat support or telephone
Convert customers into Waitr advocates
Determine hiring needs and onboard new agents to the team
Ensure all agents and team are following company policies
Qualifications
 
Who you are:
Customer Support/CSR Management experience
Understands KPIs and metrics
Nimble: You move fast and accurately in a dynamic environment
Customer-Focused: Proactively seeks and finds ways to provide the highest standards of service.
Innovator: Generates and recognizes creative solutions in varying work situations.
Team player: Collaboration and strong communication skills.
Effective Communicator: Demonstrates open, honest, and respectful written and verbal communication.
Results-Oriented: Productively focuses time and resources on activities to produce quality results.
Forward-Thinking: Problem solver, do whatever it takes attitude
Strategic Thinker: Views events and possibilities from multiple perspectives. Understands the bigger picture and the interdependencies and effects of other systems.
Training in receiving and delivering feedback from/to reports, teams, and managers
Available to work weekends as this is our busiest time of the week
For more information visit: www.fooddudesdelivery.com

2 to 4 Years Experience
Part-timers are welcome