customer service/ Technical SupportArcanys

Job Description
About Arcanys
Arcanys launched in 2010 to help entrepreneurs and innovators from Australia, Europe and other parts of the globe accelerate their software development with dedicated remote engineers from the Philippines (and, more recently, Bulgaria).
Why work with us
There's a unique spirit to Arcanysmanifested in our amazing talents, passion for technology, and a strong focus on everyone's career and personal development. As a company rooted in people, we make a point to offer exciting work opportunities and foster a culture that everyone can meaningfully contribute to.
Join us as a: Customer Service/Technical Support
In this role you'll get to:
Educate and walk customers through in setting up their profiles, and connect their Google My Business account and Social Media accounts.
Conduct regular webinars with clients.
Proactively reach out to clients and assist in setting up their accounts.
What you will need to succeed:
5 years experience in Customer Service and Technical Support roles.
Strong knowledge of Google My Business and various social media platforms (Facebook, Instagram, Twitter, etc.).
Excellent presentation skills with the ability to conduct engaging and informative webinars.
Excellent spoken/written English.
Open to working on a night shift schedule
Strong relational skills and communication capabilities.
Preferably someone who is Tech-savvy
The Perks:
We like to make sure the talent is well taken care of, and here are just some of the benefits you will enjoy:
Toastmasters, English Classes, and other learning opportunities.
Top compensation based on expertise we are only looking for top talent and pay accordingly.
Standard 5-day work week from Monday to Friday.
Flexible working schedule. You can choose your working hours (within reason).
Flat management style and open-door policy - no micromanagement and your voice is being heard!
Enrolment to HMO for a maximum of 3 immediate dependents on your 1st day.
Incentive-based wellness program.
Free consultations with Arcanys registered nutritionist-dietitians.