customer service/ Technical Support Representative -voice/chat (cebu based)Regent BP Inc

CUSTOMER SERVICE/TECHNICAL SUPPORT REPRESENTATIVE -VOICE/CHAT (CEBU BASED)
 
Job Responsibilities
Ensures the end-to-end customer experience.
Documentation of every customer interaction.
Resolves billing and technical concerns.
Establish memorable customer experience by providing fast and accurate resolution to customers.
Identifying the issue and categorizing / prioritizing the incident and service requests.
Job Qualifications:
With at least 6 months CSR/TS experience as voice or chat
Average computer literacy is acceptable.
Have understanding of Basic Internet Technology for higher trainability.
Ability to convey information and express oneself clearly orally and in written form, in a persuasive or logical manner to individuals or groups to ensure that they understand the message.
Ability to anticipate the implications and consequence of situations and taking appropriate action to be prepared for possible contingencies.
Good English communication skills, both written and oral
Must be self and goal driven.