Customer Service team leadASCENT PRO

Description
Position: Customer Service Team Lead
Location: BGC, Taguig
Work Set Up: Onsite
Salary : 70K
Preferably German Speaking
BASIC QUALIFICATIONS | EDUCATION:
• Must possess at least College/Bachelor's Degree
• Must have a customer service background, preferably in the healthcare industry
• 1-2 years supervisory experience in a customer service environment a plus
• SAP or other ERP system experience a plus
• Must be amenable to speak GERMAN language (with certification)
PREFERRED QUALIFICATIONS:
• Must be proficient in MS Word, Excel and Outlook - intermediate to advance skill level
• Must have good keyboarding and typing skills
• Must have excellent interpersonal skills
• Must be detail-oriented, a critical-thinker, experienced at investigating and resolving complex issues
• Must be able to effectively collaborate with others
• Must be able to work independently and on a team
• Must be able to work effectively in a fast-paced environment with shifting priorities
•Must have excellent verbal and written skills
RESPONSIBILITIES:
• Supervise and support Order Intake Team in day-to-day operations
• Responsible for recognizing and suggesting methods to improve area operations, efficiency and service to both internal and external customers
• Provide productivity feedback and coaching on a regular basis to each team member
• Investigate issues and recommend solutions to management as necessary regarding order problems, customer issues or any area of concern
• Create, update and implement job related SOPs
• Provide support for team representatives in problem solving and general information
• Act as support and backup for Assistant Manager (API)
• Represent department as needed at meetings
• Provide direction for Training and Skill Development plans for all employees in department
• Communicate proactively with internal and external customers in a professional, positive and courteous manner
• Work with Customer Service Support Supervisor to ensure that accurate customer information is maintained in SAP
• Stay current with any account changes in contact information, inventory requirements, order requirements, etc.
• Execute applicable Quality System processes and monitor the accuracy of service provided
• Keep Support Supervisor and Assistant Manager (API) informed of all changes, issues and potential concerns of customer accounts
• Keep up-to-date on products, inventory, promotions, etc. that are necessary to provide customers with exceptional customer service
• Support Sarbanes Oxley (SOX) compliance
•Other duties as assigned
Kindly send your updated CV
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 2
Availability for travel: Yes
Availability for change of residence: Yes
People with disabilities: Yes