Customer Service supportHigher Media Solutions

We are seeking a talented, experienced and self-motivated eCommerce Customer Support Representative for our growing eCommerce company. You must have excellent email communication skills. We expect you to be a multi-tasker who has high attention to detail, ability to deliver on a timely manner, and doesn't let anything slip through the cracks.
You will help establish our reputation as a company that offers excellent customer support during all sales and after-sales.
If you think this is you, we'd be happy for you to be part of our team!
Training and documentation will be provided for each process.
Responsibilities:
- Answer customer emails within 24 hours
- Monitor and respond to Facebook chat, comments, and Instagram comments
- Communicating with customers through various channels
- Maintaining a positive, empathetic and professional attitude toward customers at all times
- Keeping records of customer interactions, transactions, comments and complaints
- Acknowledging and resolving customer complaints
- Knowing our products inside and out so that you can answer questions
- Ensure customer satisfaction and provide professional customer support
- Regularly collaborate with the other team members
Requirements:
- Effective verbal and written communication skills in English
- At least 3+ years experience in customer service support
- At least 2+ years experience in eCommerce or related area
- Must be able to work on GMT+8 time zone
- Excellent time management skills
- Ability to multitask and prioritize work
- Attention to detail and problem solving skills
- Willing to adapt and a good team player
- Can keep up with a fast-paced environment
- Basic knowledge on Microsoft Office
- Work Virtually (Work at home or anywhere in the world!)
OUR CULTURE
We highly value KPIs and results as they speak for themselves. They are the best tool to measure skills and abilities.
We believe in frequent brainstorming and open communications with the whole team. We believe in training and development of all team members. We believe that teamwork makes the dream work.
This is not for you if you:
- Are a negative person
- Are irresponsible
- Are afraid to make mistakes
- Are afraid to speak up
- Don't have confidence in your own skill
- Don't have the desire to grow
- It's a delight to us when we work with people who are extremely talented and go above and beyond!
- If you think this is you, you're more than welcome to join us!
ABOUT US
We are an eCommerce company that virtually works around the clock. We have staff from the United States, United Kingdom, Philippines, Malaysia, and more.
We currently manage 5 of our own eCommerce brands and we are looking to expand further more. Our eCommerce business is not limited to just 1 country. We sell our products across the globe. We have partners spread out in places to support and allow us to sell products worldwide.
We value talent more than anything and we are not willing to let any talented people slip.