Customer service support superstarsangay-penjor

What you'll do
We need you to help us deliver and develop a world beating support experience.
Uploading and editing spreadsheet to generate labels for clients
Following up on deliveries - keeping track of anything that is in a troubled state
Responding to customers' queries
Taking client phone calls where appropriate
Ideate and improve processes and documentation to create an incredible customer experience
Requirements
A high level of attention to detail and persistency
Very comfortable with technology and digitally savvy - Excel skills are a bonus
The incessant desire to find a better way to do things - process improvement, QA and Six Sigma experience would be a great bonus
Excellent written and spoken English
Sound judgement and ability to make decisions on the fly
Genuine desire to deliver the highest possible level of customer service to our valued clients
The Perks
20 days of paid holidays
Medical insurance for you
Regular salary reviews
Highly Competitive Salary
Working with an awesome team
What matters to us
We believe that our culture is one of most important assets and we've wrapped it up in nine key values.
Do what you said you would do. 'Nuff said
Shoot for the stars. Deliver OMG customer experiences. They're happy, we're happy
Honesty is the best policy. Start everything with honest and open communication
Put others first. Listen. Put yourself in the customers' shoes
Seek to grow. Learning is growing. Be humble, stay open
Be a "nowist". Be present and work in the moment, people know when you're with them
Keep calm and stay positive. Your energy, attitude and emotions are infectious. Be positive
Get stuff done. Focus on what matters, love the challenge, be discerning and resourceful
Play nicely. Everyone's clever, everyone's different, everyone's important. Help each other win
We are looking for a person who understands this culture and will thrive within a team of people passionate about self-improvement, honesty and openness. .